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Level 9

How do I fix this problem?

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Whenever I try to change the font network atlas says it needs to close and to contact support. It gives me a big red envelope looking X and then crashes basically. Also what number do I call?

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Level 8

Re: How do I fix this problem?

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Hello cgaul656,

You can solve this problem by removing Windows Update KB3078601 Microsoft Graphics Component Could Allow Remote Code Execution

1.So go to Control Panel >> Programs and Features >> View Installed updates

2.Search for the update and Uninstall it

3.Reboot the server

This is an issue with Windows Update so I can apply to various NPM versions.

Please let me know it that works

Thanks

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Level 13

Re: How do I fix this problem?

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I haven't seen that issue before.  You can contact Solarwinds Support at 866.530.8040, Option 3.

SolarWinds Contact Us

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Re: How do I fix this problem?

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Not see that before either. What version of NPM are you using?

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Highlighted
Level 8

Re: How do I fix this problem?

Jump to solution

Hello cgaul656,

You can solve this problem by removing Windows Update KB3078601 Microsoft Graphics Component Could Allow Remote Code Execution

1.So go to Control Panel >> Programs and Features >> View Installed updates

2.Search for the update and Uninstall it

3.Reboot the server

This is an issue with Windows Update so I can apply to various NPM versions.

Please let me know it that works

Thanks

View solution in original post

Highlighted
Level 9

Re: How do I fix this problem?

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Worked like a champ, thanks!!

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Level 13

Re: How do I fix this problem?

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see this KB post might help in  your case.

After starting Network Atlas, why do I get an error stating Network Atlas has encountered a problem and needs to close?

http://knowledgebase.solarwinds.com/kb/questions/754/After+starting+Network+Atlas,+why+do+I+get+an+e...

IF NOT .

from following location .

C:\ProgramData\Solarwinds\NetworkAtlas

Please send open NetworkAtlas.log

scroll to the End and send the Error and more lines before the Error.

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