This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.
You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Help with Unknown device

Hello

I am currently trialling Orion NPM. When using the network discovery tool, all of my Windows 2003 Servers are listed as 'unknown' and i get very little info from them.  After looking up the issue here, I had deleted the node and attempted to add it manually. SNMP tests okay in the first stage but when i reach the 'change properties' stage i get the following error message:

 

System.NullReferenceException: Object reference not set to an instance of an object.
at SolarWinds.NPM.Common.CustomPropertyMgr.GetCustomProp(String tableName, String propName, Int32 objectID) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\SolarWinds.NPM.Common\CustomPropertyMgr.cs:line 115
at SolarWinds.Orion.Web.CustomPropertyManager.GetCustomProp(String tableName, String propName, Int32 objectID) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\CustomPropertyManager.cs:line 42
at Orion_Nodes_Controls_CustomProperties.repCustomProperties_ItemDataBound(Object sender, RepeaterItemEventArgs e)
at System.Web.UI.WebControls.Repeater.OnItemDataBound(RepeaterItemEventArgs e)
at System.Web.UI.WebControls.Repeater.CreateItem(Int32 itemIndex, ListItemType itemType, Boolean dataBind, Object dataItem)
at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
at System.Web.UI.WebControls.Repeater.DataBind()
at Orion_Nodes_Controls_CustomProperties.LoadCustomProperties()
at Orion_Nodes_Controls_CustomProperties.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Can anyone help me find what i'm doing wrong here? So far i like this product very much and hope i can resolve these issues.