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Level 7

Hate create trouble ticket on Customer portal.

each time I want to create a Ticket I have to login as customer, but every time ask me for all information to be typed, Is there a way the web page recover tht information from your customer databases?

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Level 17

 Not presently. You should not have to actually login, but you do need to enter all of the contact info. at this time.

https://forms.netsuite.com/app/site/crm/externalcasepage.nl?compid=638609&formid=12&h=3d0552f20b2e9bd6580b

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It not make any sense to me, you have all our info, why dont take it from your databases.


I really hope you can do something about soon..


 But Thanks for the reply Mark.

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