HI;
Been struggling for days over this. Our email admin has looked at the messages generated by SW and he says the details show they are in plain text, even though I have selected HTML on the Configure Action: Send an Email/Page wizard. See below. The URLs in the generated emails are not clickable in Outlook 2016 .
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Hoping to avoid having to open yet another ticket .. have 3 open right now for various buggy things.
Steve