Is there a way to create an alert that will notify when a WAN router is suffering interface errors or packet loss? I been having issues with my WAN circuits lately and looking to see if I can be notified when this happens before the end users notice.
-
Yes, you should be able to do that. It would boil down to 2 alerts, one for packet loss (node) and another for errors/discards(interface).
On the alert itself you'd modify the Trigger Conditions. I took a screenshot from my Orion alert for packet loss.
1. The scope of the alert. This is where you could refine what nodes are included or excluded. In my example I have a Custom Property assigned to my nodes called 'SendAlertNode' and only nodes that have marked as 'Yes' use the alert. So you could create a Node and Interface Custom Property like "WANRouterNode" and "WANRouterInterface" with a yes/no. These are just examples, you can call them whichever works best for you.
2. These are the conditions that have to be met for the alert to trigger. I'm not a huge fan of setting hard-coded thresholds in the alert so I set i to specifically reference whatever threshold is set for the note. I outlined that process more in this link: Modify Alerts To Be Smarter With Node Thresholds
Once those are in place it would allow you get alerts for just your WAN routers for packet loss and errors/discards.