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Level 11

Cannot start the Collector Data Processor or Polling Controller services

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I am running NPM 10.1.1 SP1.  Our server got stuck yesterday and someone halted NPM before forcing areboot.  Once it came back up we have not gotten any polling stats, i.e. response times.  SNMP is still collecting but looking at the services the Collector Data Processor and the Collector Polling Controller are both stopped.  I cannot get them to start again.  Any ideas?  I have left a message for Support but haven't heard back from them yet.

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Level 11

Elvin with Support was great and emailed me steps to follow and removed the corrupted file that was blocking the services.  Ticket 214793.  Fast response from Support on this one.

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4 Replies
Level 11

Elvin with Support was great and emailed me steps to follow and removed the corrupted file that was blocking the services.  Ticket 214793.  Fast response from Support on this one.

View solution in original post

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Level 9

Hi KCWayner,

could you share these steps with us?

I have the same problems as you had...

 

Best Regards

Ralf

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Level 7

Please - I have the same issue.  Can we post a cure when we find it?

 

Dean

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Level 13

It's mostly caused by corrupted SDF. Please check this thread.

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