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Network Performance Monitor (NPM)

Forum Basic Alerts don't work

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Basic Alerts don't work

cluffy16 over 14 years ago

Hello,

I am trying to get the alerting setup and working, but when I enable the basic alerts, they don't send the email. If I test fire the emails, they send and work fine, but if I manually pull the plug on a network device, I don't get the page.

I tested the Advanced Alerts and if I build the alerts in there, they will send, upon the device or node failing.

What am I missing here? I found one post on here from a long time ago saying the problem was because they were using a different snmp community string other than public. I am running NPM version 9.1.

0 Dresden over 14 years ago

I would suggest trying several things:
1) Bring up a CMD line and attempt to Telnet to the IP using port 25. See if your mail server or relay responds. If it does;
2) Download Wireshark and run a capture while you're letting the alerts flow through (no test). See if the Exchange server is rejecting the messages for some reason.
3) Find and download a SMTP Relay (tons of 'em on the web) - put it on a basic server and point Orion at that box. See if the alerts go out at that point.
Let us know.
Philip
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0 hayzey over 14 years ago

Had the same problem at a client this week. The "Time of Day" field was set "from 12:00AM to 12:00AM". I changed it to "from 12:00AM to 11:59PM" and the alerts started working. hope that helps.
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