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Network Performance Monitor (NPM)

Forum BLANK PDF ON EMAILED REPORTS

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BLANK PDF ON EMAILED REPORTS

jeflsdean84 over 3 years ago

We have several reports that export a chart to a PDF and get emailed on a schedule. The email comes across fine but the PDF chart does not show up. We are on the latest software updates. I have not found a permanent fix for this. Anyone out there have any suggestions?

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paynecave over 3 years ago +1

When I have experienced this it was because I had something inappropriate in one of the criteria fields. To find what is causing it you might want to make a copy of the report so you can have it emailed…

0 JaroslawLadyga over 3 years ago

Is that PDF totally blank or empty - shows nothing or are there no data?
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0 paynecave over 3 years ago

When I have experienced this it was because I had something inappropriate in one of the criteria fields. To find what is causing it you might want to make a copy of the report so you can have it emailed to only yourself and then edit the copy to report on the fewest criteria possible (i.e. Vendor = Cisco) and then add lower level criteria (i.e. Machine Type = ASR920) as you test it after each change.
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0 connbren over 3 years ago

I am also experiencing this issue after our recent upgrade to 2020.2.4

Have you found any resolution to this?
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0 acf6276 over 3 years ago in reply to connbren

It's probably polling incorrect data. After I upgraded to 2020.2.x I had to go back and fix reports as it was trying to pull something that didn't exist. I can't recall what fixed my issue but I know I had to go back and adjust some parameters.

Make sure to go through the schedule as well as the report to ensure there is nothing incorrect such as the user running the report is valid or that the report is pulling the correct fields
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