Are there any plans to have better integration with ticketing systems such as Remedy? Possibly an add-on module?
We use email today, but when we had Tivoli it would auto close tickets, and email is not a perfect method. Our ticket count is hundreds per day and may of those are due to people working on a system, reboots, or some sort of maintenance. (unmanage works sometimes, but that takes resources we just do not have....