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Alerting on Not Present Node & Interface Status variable

rsprim over 15 years ago

We frequently have a problem with missing interfaces and nodes. Right now they still show green (which is the problem) and I believe that SolarWinds is working to resolve that in the next version but until then, I'd like to be able to alert on the nodes/interfaces in a missing status and send a report to the Administrators so they can be fixed because they cause parent maps to go yellow but when people click into them all the devices show green.

I found that I can do this with unknown devices and interfaces but not with missing devices and interfaces. I presume I should be using the NotPresent variable on page 267 of the Orion Administrator guide but unfortunately, I can't select this option from the Node Status or Operational Status fields for Nodes & Interfaces.

Can anyone tell me how to alert on this information? Do I need to request the NotPresent option be added to these fields? Thanks & Happy Easter!

Rob

0 jp over 15 years ago

Rob, will checking the Interface.Status = unknown work for you?
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0 rsprim over 15 years ago in reply to jp

Hey JP,
Unfortunately no because I can already alert on those. We have a lot of nodes and interfaces come up missing from time to time and would like to alert when this happens.
Rob
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0 jp over 15 years ago

Rob, the following values are set when the interface is "not present" for an interface. I haven't ever seen the issue on a node, so I'm not sure what to tell you.
By 'Not present', I'm assuming that the system manager displays a "?" icon beside the interface name. This happens to me sometimes when I change from isl to dot1q, changing from snmpv2 to snmpv3, etc. Whatever the cause is, the interfaces become unknown.
I haven't seen any instances where interfaces would vanish from the database unless someone went in and removed them.
AdminStatus=0
OperStatus=0
Status=0
StatusLED=Unknown.gif
AdminStatus=Unknown.gif
Interfaceicon=53.gif
Outbps=-2
Inbps=-2
OutPercentUtil=-2
InPercentUtil=-2
[All other interface counters are -2]
I suppose what you could do is create an advanced alert - interfaces, and check Interfaces OutBps=-2 and OperStatus=0 and AdminStatus=0 for a "missing" interface that solarwinds can no longer poll.
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