Alert escalation functionality

In your trigger actions, create a secondary action (to email or page or whatever) and on the Alert Escalation tab:

You can choose to delay the execution of this action for say 30 minutes, and check the box not to execute if it has been acknowledged.  So, if someone doesn't take care of the issue within 30 minutes the secondary action would fire.

Hope this helps,

Chrystal Taylor

http://loop1systems.com

Chrystal:

     Thank-you very much for replying to my request for assistance.

     Yes, I did see this; however, I did not see where you could enter recipients for this escalation notice.

     Example. You define your alert as you normally would. If a particular condition is met, you send out a message of some sort to a person or group. But say, the alert is still active after 30 minutes, I want to send out an escalation notice to a different group of people. Not to the same group of people as the original alert.

     Hope that helps to try and explain what I am looking for.

     Again, thank-you very much for your help.

Yes.  What I was describing was creating a secondary trigger action.  You can have multiple email actions.  So you would be able to enter new recipients and a new/different message to denote that it has been escalated in the previous tabs.  I hope this clears this up for you.

Thanks,

Chrystal Taylor

http://www.loop1systems.com

Chrystal:

     I apologize for the delay in replying as I got pulled off on something else. I still do not understand where you add a different recipient or list of recipients on the escalation tab. Or do I have to make a copy of the alert and in that one I have the escalation set? Please advise as it appears I am a little confused. Thanx again for the help.

You do not need to make a secondary alert.  In the trigger actions tab of the same alert, you add a new action.  Choose email, then configure appropriately.

First action:

Now, create ANOTHER action

Let me know if you need any more help.

Thanks,

Chrystal Taylor

http://www.loop1systems.com

Chrystal:

Ah-hah. I think the ol' lightbulb just went on. So, on the secondary alert action, I would set the alert escalation to the effect that if this alert is still raised say after 30 minutes to execute this action but if the alert has been cleared before the escalation timeout than it will not get executed? Is my thinking on the right track?

Thanx again so much for your help.

Yes you are on the right track.  So in the alert escalation tab on the secondary alert action you would check the box for do not fire if alert has been acknowledged, and you would would check execute after xx minutes.

Happy to help.

Thanks,

Chrystal Taylor

http://www.loop1systems.com

Chrystal:

     OK. I have the alert escalation down on the trigger. Now I have a question with regards to the reset action.

     My question is this. How can I control the reset messages? What I mean is, I only want the recipient that received an alert escalation message to receive an reset message only IF they received the alert escalation message. Is there a way to do that?

Chrystal:

     Thank-you very much for your help with my issue. I was able to figure it out. In order for me to meet the requirements that I outlined above; that the escalation group only receive alarm cleared messages if they rec'd an alarm raised after xx minutes was to create a totally separate alert (and set the escalation to 30 minutes (delay)) with the same conditions as the original alert.

     That'll work. Thx again for your help.

Glad you were able to get it working to suit your needs.

Happy to help.

Thanks,

Chrystal Taylor

http://www.loop1systems.com