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Level 8

Agent Not Collecting CPU and Memory


I have an agent installed on several servers, and despite selecting for them to monitor CPU and Memory, this data is not being gathered. Does anyone know how this problem is caused and what I can do to fix it?

Many thanks.

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Level 12

Also try "unmanaging" the node.  Wait a couple minutes, then re-manage.  Not sure what the issue is, but I have had this fix several issues where everything seems to be working, but it just does not collect data.


NOTE: "mute" is not the same as "unmanage" and does not work the same in this situation.

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Have you tried the below 2 points, assuming after agent is installed you have added these nodes onto SolarWinds Orion and under Managed agents you can see that the connection is established with the end device:

1. Restarting the agent on end device ? If yes point 2

2. Restarting Orion services on Primary/Additional Poller that is being used to monitor this ?