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Network Performance Monitor (NPM)

Forum Access Denied in Account Manager after upgrading from v7 to 8.5.1

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Access Denied in Account Manager after upgrading from v7 to 8.5.1

Hock over 15 years ago

I have this error message when trying to edit the user under Account manager after the upgrade. Everything else seem to be working fine.

Anyone know what's going on?

Orion Website Error
An error has occurred with the Orion website.

Additional Information
System.UnauthorizedAccessException: Access to the path 'C:\Program Files\SolarWinds\Network Performance Monitor V7\Reports' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption)
   at System.IO.DirectoryInfo.GetDirectories(String searchPattern, SearchOption searchOption)
   at System.IO.DirectoryInfo.GetDirectories()
   at Orion_Admin_EditAccount.SetupReportFolderSelections()
   at Orion_Admin_EditAccount.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

0 mark_wiggans over 15 years ago

Seems like the reports folder is missing or a permissions issue to that folder. Are you clicking on the admin acct? Was this a migration or straight upgrade? Also, which version of 7 did you upgrade from? You need to upgrade from at least 7.8.5 for compatibility issues.
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0 Hock over 15 years ago in reply to mark_wiggans

Mark, thanks for the advice! It has been resolved.

I did a comparison btw permission for Reports & Report Old and added "Users" to Reports and that works. Apparently, the orion v8 upgrade process did not set the permission rights correctly.
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