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APE INSTALLATION FAIL

Hi guys.

I´m having an issue trying to install a APE in a trial environment. The MPE and APE are in the same network, both firewalls are turned off, so there aren´t any concerns related to connectivity.

I got the following message:

Orion_failed.jpg

And at the Log file I got:

*** SolarWinds Orion Administration Service v2.0.0.1462, .Net Runtime v4.0.30319 ***

*** Assembly SolarWinds.Administration.Client, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.Common, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:35,628 [1] INFO  (null) SolarWinds.Administration.Client.Program - App Config Options

OipEndpointBaseUrl: 'https://api.solarwinds.com/swip/'

OfflineBundleUrl: 'https://downloads.solarwinds.com/solarwinds/OfflineInstallers/Solarwinds-Orion-OfflineInstaller.exe'

ProductsToInstall: ''

Products: ''

Components: ''

SelectProductsByDefault: 'true'

InstallerDBApiUrl: 'https://api.solarwinds.com/v1/Installer/InstallationStatus'

2019-03-17 18:57:35,644 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileProductsToInstallValueResolver - FileProductsToInstallValueResolver resolved ProductsToInstall in filename: solarwinds.orion.installer

2019-03-17 18:57:35,644 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileIsEvalValueResolver - Filename: SolarWinds.Orion.Installer. IsEvalValueResolver result: False

2019-03-17 18:57:35,659 [1] WARN  (null) SolarWinds.Administration.Common.Options.InjectedOptions - File 'System.IO.FileStream' does not contain any options

2019-03-17 18:57:35,659 [1] INFO  (null) SolarWinds.Administration.Client.Program - Injected Online Options

2019-03-17 18:57:35,659 [1] INFO  (null) SolarWinds.Administration.Client.Program - Injected Offline Options

*** Assembly SolarWinds.Administration.Utils, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:35,722 [1] INFO  (null) SolarWinds.Administration.Utils.Registry.SolarWindsRegistryIO - Registry read. Key: HKEY_LOCAL_MACHINE\Software\SolarWinds\Orion\Improvement, Variable: OipEndpointBaseUrl

2019-03-17 18:57:35,722 [1] DEBUG (null) SolarWinds.Administration.Utils.Registry.SolarWindsRegistryIO - Registry variable not found

2019-03-17 18:57:35,722 [1] INFO  (null) SolarWinds.Administration.Utils.Registry.SolarWindsRegistryIO - Registry read. Key: HKEY_LOCAL_MACHINE\Software\SolarWinds\Orion\SWA\Authentication, Variable: Disable

2019-03-17 18:57:35,722 [1] DEBUG (null) SolarWinds.Administration.Utils.Registry.SolarWindsRegistryIO - Registry variable not found

2019-03-17 18:57:35,722 [1] INFO  (null) SolarWinds.Administration.Client.Program - Registry Options

2019-03-17 18:57:35,722 [1] INFO  (null) SolarWinds.Administration.Client.Program - Command Line Options

INSTALLEREXE: 'C:\Users\admvita\Desktop\SolarWinds.Orion.Installer.exe'

SESSIONID: '11390CC2-384C-4C55-A538-D86947C70964'

_originalArgs_: '-INSTALLEREXE="C:\Users\admvita\Desktop\SolarWinds.Orion.Installer.exe" -SESSIONID="11390CC2-384C-4C55-A538-D86947C70964"'

2019-03-17 18:57:35,722 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileProductsToInstallValueResolver - FileProductsToInstallValueResolver resolved ProductsToInstall in filename: solarwinds.orion.installer

2019-03-17 18:57:35,722 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileIsEvalValueResolver - Filename: SolarWinds.Orion.Installer. IsEvalValueResolver result: False

2019-03-17 18:57:35,722 [1] INFO  (null) SolarWinds.Administration.Client.Program - Calculated Options

autoUpdate: 'True'

2019-03-17 18:57:35,722 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileProductsToInstallValueResolver - FileProductsToInstallValueResolver resolved ProductsToInstall in filename: solarwinds.orion.installer

2019-03-17 18:57:35,722 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileIsEvalValueResolver - Filename: SolarWinds.Orion.Installer. IsEvalValueResolver result: False

2019-03-17 18:57:35,722 [1] INFO  (null) SolarWinds.Administration.Client.Program - Final Options

OipEndpointBaseUrl: 'https://api.solarwinds.com/swip/'

OfflineBundleUrl: 'https://downloads.solarwinds.com/solarwinds/OfflineInstallers/Solarwinds-Orion-OfflineInstaller.exe'

ProductsToInstall: ''

Products: ''

Components: ''

SelectProductsByDefault: 'true'

InstallerDBApiUrl: 'https://api.solarwinds.com/v1/Installer/InstallationStatus'

INSTALLEREXE: 'C:\Users\admvita\Desktop\SolarWinds.Orion.Installer.exe'

SESSIONID: '11390CC2-384C-4C55-A538-D86947C70964'

_originalArgs_: '-INSTALLEREXE="C:\Users\admvita\Desktop\SolarWinds.Orion.Installer.exe" -SESSIONID="11390CC2-384C-4C55-A538-D86947C70964"'

autoUpdate: 'True'

*** Assembly mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, .NET version v4.0.30319 ***

2019-03-17 18:57:35,737 [1] INFO  (null) SolarWinds.Administration.Client.Program - Logged User Information

Username: solar-collect\admvita

IsDomainUser: False

User Groups:

solar-collect\None

Everyone

NT AUTHORITY\Local account and member of Administrators group

BUILTIN\Administrators

BUILTIN\Users

NT AUTHORITY\REMOTE INTERACTIVE LOGON

NT AUTHORITY\INTERACTIVE

NT AUTHORITY\Authenticated Users

NT AUTHORITY\This Organization

NT AUTHORITY\Local account

LOCAL

NT AUTHORITY\NTLM Authentication

*** Assembly SolarWinds.Administration, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:40,659 [1] WARN  (null) SolarWinds.Administration.Utils.ServiceContainer - Failed to get domain name for OIP permission check.

System.DirectoryServices.ActiveDirectory.ActiveDirectoryOperationException: Current security context is not associated with an Active Directory domain or forest.

   at System.DirectoryServices.ActiveDirectory.DirectoryContext.GetLoggedOnDomain()

   at System.DirectoryServices.ActiveDirectory.DirectoryContext.IsContextValid(DirectoryContext context, DirectoryContextType contextType)

   at System.DirectoryServices.ActiveDirectory.DirectoryContext.isDomain()

   at System.DirectoryServices.ActiveDirectory.Domain.GetDomain(DirectoryContext context)

   at SolarWinds.Administration.Utils.ServiceContainer.GetCurrentDomainName()

2019-03-17 18:57:43,034 [1] DEBUG (null) SolarWinds.Administration.Utils.ServiceContainer - ServiceContainer initialized

*** Assembly SolarWinds.Orion.Web.I18n, Version=2.0.0.383, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:43,081 [1] INFO  (null) SolarWinds.Orion.Web.I18n.ResourceLoader - Loading resources from 'C:\Users\admvita\AppData\Local\Temp\SolarWindsOrionSetup20190317185728\SolarWinds.Administration.Strings.dll' assembly.

2019-03-17 18:57:43,128 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\SOFTWARE\SolarWinds\Orion\Improvement\IsExternal with result: False

2019-03-17 18:57:43,128 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\SOFTWARE\SolarWinds\Orion\Improvement\OptIn with result: 1

2019-03-17 18:57:43,128 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\SOFTWARE\SolarWinds\Orion\Improvement\OipSetByUser with result: False

*** Assembly SolarWinds.OrionImprovement.Client, Version=2.9.0.241, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:43,144 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Requesting Location from https://api.solarwinds.com/v1/location?checkForOptIn=true

2019-03-17 18:57:43,159 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Service Request Timeout is 00:00:05

2019-03-17 18:57:43,175 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Waiting for Service Request/Response Tasks

2019-03-17 18:57:43,394 [3] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Get Service Response Begin

2019-03-17 18:57:43,394 [3] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Get Service Response End

2019-03-17 18:57:43,394 [4] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Getting Response Stream text/xml; charset=utf-8

2019-03-17 18:57:43,394 [4] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Reading Response Stream

2019-03-17 18:57:43,394 [4] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Service Response Length read 113

2019-03-17 18:57:43,409 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Service responded SWI 'True' in 00:00:00.2737526.

2019-03-17 18:57:43,409 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - { Initializing OIP entered

2019-03-17 18:57:43,425 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipEnvironment - OIP base url from Environment is 'https://api.solarwinds.com/swip/'.

2019-03-17 18:57:43,425 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - OIP Base Url: 'https://api.solarwinds.com/swip/', Session ID: '11390CC2-384C-4C55-A538-D86947C70964', User ID: '385FD9F9-5028-4F4C-ADA5-C38CC16D686B'.

2019-03-17 18:57:43,425 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - OIP events buffer size 30, max buffer size 300.

2019-03-17 18:57:43,425 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - Events endpoint is 'https://api.solarwinds.com/swip/Events'

2019-03-17 18:57:43,425 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - System Description endpoint is 'https://api.solarwinds.com/swip/SystemDescription'

2019-03-17 18:57:43,425 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - File upload endpoint is 'https://api.solarwinds.com/swip/Upload.ashx'

2019-03-17 18:57:43,425 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - OIP data transmission is ENABLED based on current settings. Opt-In: True, Stop Collection: False, Connected to Internet True.

2019-03-17 18:57:43,425 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - } Initializing OIP exited

2019-03-17 18:57:43,425 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - OIP Opt-In from User: True

2019-03-17 18:57:43,425 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - Starting OIP server connection check.

*** Assembly SolarWinds.Administration.Downloader, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.Installer, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.DataProviders, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.SystemInfoCollector, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:43,472 [5] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Connected to OIP server, OIP data will be transmitted.

*** Assembly SolarWinds.Administration.Parser, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:43,519 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\Wow6432Node\SolarWinds\Orion\Core\LocalePrimary

2019-03-17 18:57:43,534 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Version

2019-03-17 18:57:43,534 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2019-03-17 18:57:43,534 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Configuration

*** Assembly SolarWinds.Orion.Configuration, Version=10001.2.1.1074, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:43,534 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:57:43,534 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - { Collecting System Description entered

2019-03-17 18:57:43,534 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetOSName()

2019-03-17 18:57:43,534 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - InstallationType - MainPoller - True - 0

2019-03-17 18:57:43,534 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - IsStandby - False - True - 0

2019-03-17 18:57:43,534 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\EvalInstallType

2019-03-17 18:57:43,550 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2019-03-17 18:57:43,550 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2019-03-17 18:57:43,550 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:57:43,550 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:57:43,550 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:57:43,550 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

*** Assembly SolarWinds.Administration.InstallExecutor, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:43,565 [1] INFO  (null) SolarWinds.Administration.Host.Services - Starting (InProcess mode)

2019-03-17 18:57:43,831 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetCPUName()

2019-03-17 18:57:43,972 [1] DEBUG (null) SolarWinds.Administration.OWIN.OWINStartup - Using 'SolarWinds.Administration' assembly as OWIN FileServer

2019-03-17 18:57:43,987 [1] DEBUG (null) SolarWinds.Administration.OWIN.OWINStartup - Using 'SolarWinds.Administration.Installer' assembly as OWIN FileServer

*** Assembly SolarWinds.Orion.ActiveDiagnostics.Contract, Version=1.8.0.708, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.ActiveDiagnosticsManager, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.UpdatePathResolver, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.UpdateEngine, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:45,190 [1] DEBUG (null) SolarWinds.Administration.Installer.SessionStore - Initializing installation session.

2019-03-17 18:57:45,253 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - BootsrapperId -  - True - 0

2019-03-17 18:57:45,253 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Version - 2.0.0.1462 - True - 0

2019-03-17 18:57:45,253 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Started - The Installer has been initiated. UTC Time: 2019-03-17 21:57:45Z, Local Time: 2019-03-17 18:57:45Z. - True - 0

2019-03-17 18:57:45,253 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Evaluation - False - True - 0

2019-03-17 18:57:45,779 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetPhysicalMemoryInfo()

2019-03-17 18:57:45,804 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetCurrentTimeZoneName()

2019-03-17 18:57:45,805 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetSystemUserLocales()

2019-03-17 18:57:45,823 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetInstalledVersions()

2019-03-17 18:57:45,826 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: CollectWindowsHotFixes()

2019-03-17 18:57:46,586 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: CollectInstalledProgramsAndUpdates(d)

2019-03-17 18:57:46,601 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collected System Description.

OSName: Windows 10, OSVersion: Microsoft Windows NT 10.0.17763.0, Cpu: Intel(R) Xeon(R) CPU E5-2660 0 @ 2.20GHz, PhysicalMemory: 7168 MB, TimeZone: Bahia Standard Time (UTC-03:00:00), IsInternal: True

System User Locales:

UserName: Network Service, Locale: 00000409, LocaleName: en-US

UserName: Local Service, Locale: 00000409, LocaleName: en-US

UserName: Local System, Locale: 00000409, LocaleName: en-US

Installed .Net versions:

Name: v4, Version: 4.7.03190, ServicePack: , Kind: Client, Release: 461814

Name: v4, Version: 4.7.03190, ServicePack: , Kind: Full, Release: 461814

Name: v4.0, Version: 4.0.0.0, ServicePack: , Kind: Client, Release:

Installed Programs:

Id: {33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}, DisplayName: Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030, DisplayVersion: 11.0.61030.0, Publisher: Microsoft Corporation, IsWindowsInstaller: False

MsiInfo:

Updates:

Installed Updates:

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

2019-03-17 18:57:46,601 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - } Collecting System Description exited

2019-03-17 18:57:46,601 [5] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Uploading System Description to https://api.solarwinds.com/swip/SystemDescription

*** Assembly SolarWinds.Administration.Installer.Silent, Version=2.0.0.1462, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2019-03-17 18:57:49,397 [5] DEBUG (null) SolarWinds.Administration.Installer.WebApi.FlowController - Current installationWorkflowType: ExpressInstall, is injected: False

2019-03-17 18:57:49,739 [15] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer -  - Welcome activated. - True - 0

2019-03-17 18:57:49,958 [5] DEBUG (null) SolarWinds.Administration.Installer.WebApi.FlowController - Current installationWorkflowType: ExpressInstall, is injected: False

2019-03-17 18:57:56,041 [10] DEBUG (null) SolarWinds.Administration.Installer.WebApi.FlowController - Installation workflow set to: Poller

2019-03-17 18:57:56,054 [5] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from DB (fallback):

2019-03-17 18:57:56,055 [5] INFO  (null) SolarWinds.Administration.Installer.Utils.CentralizedUpgradeSessionDetector - Failed connection to Centralized Upgrade session. Assuming that session is inactive. Message: Value cannot be null.

Parameter name: remoteMachine

2019-03-17 18:57:56,057 [5] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from DB (fallback):

2019-03-17 18:58:01,421 [10] DEBUG (null) SolarWinds.Administration.Installer.WebApi.FlowController - Current installationWorkflowType: Poller, is injected: False

2019-03-17 18:58:01,435 [10] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - InstallationType - AdditionalPoller - True - 0

2019-03-17 18:58:01,435 [10] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - IsStandby - False - True - 0

2019-03-17 18:58:01,435 [10] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Version

2019-03-17 18:58:01,435 [10] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2019-03-17 18:58:01,435 [10] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Configuration

2019-03-17 18:58:01,436 [10] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\EvalInstallType

2019-03-17 18:58:01,436 [10] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2019-03-17 18:58:01,436 [10] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2019-03-17 18:58:01,436 [10] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:58:01,437 [10] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:58:01,437 [10] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:58:01,437 [10] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

2019-03-17 18:58:01,438 [10] DEBUG (null) SolarWinds.Administration.Installer.WebApi.FlowController - Change install type to ServerType:AdditionalPoller, IsHa:False

2019-03-17 18:58:01,484 [10] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer -  - Select Server activated. - True - 0

2019-03-17 18:58:01,488 [10] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from DB (fallback):

2019-03-17 18:58:05,977 [10] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Setting MainPollerHostName from UI: 192

2019-03-17 18:58:09,432 [10] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Setting MainPollerHostName from UI: 192.168.0.15

2019-03-17 18:58:11,879 [10] INFO  (null) SolarWinds.Administration.Installer.InstallerFacade - Solarwinds installer is started on Scalability Engine on fresh installation.

2019-03-17 18:58:11,879 [10] INFO  (null) SolarWinds.Administration.Installer.InstallerFacade - Chosen server role is: AdditionalPoller isHa: False

2019-03-17 18:58:11,879 [10] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: 192.168.0.15

2019-03-17 18:58:11,880 [10] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: 192.168.0.15

2019-03-17 18:58:11,984 [10] ERROR (null) SolarWinds.Administration.Installer.ErrorHandler.HttpResponseAdapter - Unexpected error occured.

System.ServiceModel.CommunicationException: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:00:59.9969996'. ---> System.IO.IOException: The write operation failed, see inner exception. ---> System.ServiceModel.CommunicationException: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:00:59.9969996'. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

   at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)

   at System.ServiceModel.Channels.SocketConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout)

   --- End of inner exception stack trace ---

   at System.ServiceModel.Channels.SocketConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout)

   at System.ServiceModel.Channels.BufferedConnection.WriteNow(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, BufferManager bufferManager)

   at System.ServiceModel.Channels.BufferedConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout)

   at System.ServiceModel.Channels.ConnectionStream.Write(Byte[] buffer, Int32 offset, Int32 count)

   at System.Net.Security._SslStream.StartWriting(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)

   at System.Net.Security._SslStream.ProcessWrite(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)

   --- End of inner exception stack trace ---

   at System.Net.Security._SslStream.ProcessWrite(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)

   at System.Net.Security.SslStream.Write(Byte[] buffer, Int32 offset, Int32 count)

   at System.ServiceModel.Channels.StreamConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout)

   --- End of inner exception stack trace ---

Server stack trace:

   at System.ServiceModel.Channels.StreamConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout)

   at System.ServiceModel.Channels.StreamedFramingRequestChannel.SendPreamble(IConnection connection, TimeoutHelper& timeoutHelper, ClientFramingDecoder decoder, SecurityMessageProperty& remoteSecurity)

   at System.ServiceModel.Channels.StreamedFramingRequestChannel.StreamedConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper)

   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)

   at System.ServiceModel.Channels.StreamedFramingRequestChannel.StreamedFramingRequest.SendRequest(Message message, TimeSpan timeout)

   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)

   at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)

   at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)

   at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)

   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

   at SolarWinds.Administration.Contract.WCF.IOrionSettingsService.GetServerRole()

   at SolarWinds.Administration.Contract.WCF.OrionSettingsServiceProxy.GetServerRole()

   at SolarWinds.Administration.Installer.InstallerFacade.ThrowIfInvalidServerType(String address)

   at SolarWinds.Administration.Installer.InstallerFacade.ConfigureScalabilityEngineInstallation()

   at SolarWinds.Administration.Installer.WebApi.InstallEngineController.<ConfigureScalabilityEngineInstallation>b__15_0()

   at SolarWinds.Administration.Installer.ErrorHandler.HttpResponseAdapter.ExecuteFunction(Func`1 function, HttpRequestMessage originalRequest)

2019-03-17 18:58:11,990 [10] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Failure - Failure:The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:00:59.9969996'. - False - 0

Wonder if someone else had this kind of issue ?

Thank you for any help.

Clecimar

  • So to start off the troubleshooting, is your primary server up and running already?  Can you log into the Web console there?

  • Hi Mesverrum.

    No, I´m not able to log into web console. Do I need to set something else in order to have the web working ?

    I´m trying http://ip address and I got the IIS Home Page.

    Thank you.

    Clecimar

  • Try https to be sure, but between the errors and the fact that you can't get the website I feel like you didn't complete the install of the main server yet.  Try launching the configuration wizard and letting that run.  At the end it should take you to the web console.  If that part isn't working do not proceed on to trying to install the APE.  Just open a support ticket and I expect they'd be able to help you figure out whatever the issue is.

  • Hi Mesverrum.

    I reinstalled the MPE and now I´m able to log in. Tried to install again the APE and I got the same error message.

    This is a trial, so I´m not sure if I can open a ticket. What I know is: this is frustrating because doesn´t work APE deployment and I don´t know what to do in order to move on !!!

    Thank you.

    Clecimar

  • I'm fairly certain that you can get initial install support during an eval, never seen that error.  Looking at the error messages it seems like there is a permissions problem or communications between this APE and the orion server.  The list of things going back and forth between the two of them is pretty long so it would be hard to troubleshoot over a forum like this.

  • I've never seen APE installer to fail like that too, interesting case. What you can check for now is:

    1) Whether SolarWinds Administration service is up and running on the main server, if it is you can give him a reboot,

    2) Check whether system clock on main server and APE are synced - if they show different time then communication between them can be faulty.

  • So I ran into a similar issue. Our setup: main poller, nta and db are all running on separate servers (OS 2016)

    When we spoke with support, it had to do with our server OS, 2019. We could not install APE, even after trying multiple registry mods and using different installer versions.

    We rebuilt the server using MS 2016 and APE is up and running now. Kind of strange.

  • When you write 'similar' - does that mean same "The write operation failed" issue or different one but with the same result that you were blocked with installation?

  • Same result, blocked installation. After more research, it was due to running a newer installer than what the main polling engine is.

    Once that was resolved we completed the install. Would like to try this in MS server 2019 to see if it will work.

  • Installer on mains server and APE needs to be in the same version to avoid any miscommunications. In case the one used on APE is in lower version - it should get auto-updated automatically, opposite scenario should trigger a big yellow message with option to redownload correct installer from the main server. If neither of those scenarios describes what you experienced, then there must be an issue with communication between service on the main server and installer on APE.