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Level 10

12.0.1 running out of memory

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Anyone else seeing this?

I'm seeing the the 'SolarWinds Information Service V3' service balloon in memory usage 8.7GB and runs the server out of memory and everything crashes. Reboot the server and then it happens again, over and over all day long so far today. Last night I applied HotFix 1 for 12.0.1 and ran well over night. When people are in Orion working during the day it does this. Overnight it seems to run just fine when people are not using the system.

Where do I even start to troubleshoot this?

Running NPM 12.0.1 and SAM 6.3

Server 2012 R2

VM on VMware

12GB RAM

4vCPU

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1 Solution

Support came back with this answer:

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The steps are below.

Enable schema caching.

1. Find this file, C:\inetpub\SolarWinds\web.config.

2. Add this key inside the web.config <appSettings> sections(If the key already exists just change the value):

<add key="SwisEntityMacroParserPluginCacheEnabled" value="True" />

3. Hopefully this will enable schema caching which we are using for alerting service.

4. Next Open this file SolarWinds.InformationService.ServiceV3.exe.config

- Should be located in C:\Program Files (x86)\Common Files\Solarwinds\Information Service\V3.

5. Add this key to SolarWinds.InformationService.ServiceV3.exe.config inside <runtime> section (If the key already exists just change the value):

<gcServer enabled="true" />

6. Restart IIS (IISRESET) and SWISv3 to take effect.

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I've implemented this on our server. We'll see how it holds up tomorrow when people are back in the Orion console.

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