dedI'm just curious if anyone else had issues upgrading NPM from version 10.x to 10.2.2. The upgrade installed but I get the following errors now: SWCollectorManagementAgentSVC cannot start SWCollectorPollingControllerSVC cannot start SWCollectorDataProcessorSVC cannot start. I have been working with Tech Support and they have been very helpful in troubleshooting but we still don't have a resolution yet. Due to this, our installation hasn't been polling devices since the upgrade yesterday morning.

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10.2.2 Upgrade - Anyone else have issues after the upgrade?

QU-IS over 11 years ago

dedI'm just curious if anyone else had issues upgrading NPM from version 10.x to 10.2.2. The upgrade installed but I get the following errors now:

SWCollectorManagementAgentSVC cannot start
SWCollectorPollingControllerSVC cannot start
SWCollectorDataProcessorSVC cannot start.

I have been working with Tech Support and they have been very helpful in troubleshooting but we still don't have a resolution yet. Due to this, our installation hasn't been polling devices since the upgrade yesterday morning.

0 ET over 11 years ago

Can you please post here your case number?
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0 QU-IS over 11 years ago

Worked with Adrian from Tech Support. He was very helpful and on the ball. He had to uninstall the Collector Services and then reinstall. System working as expected now.
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0 byrona over 11 years ago in reply to QU-IS

I have had to do that exact process after several upgrades that I have done, it seems like a common problem.
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0 FormerMember over 11 years ago

i have found that either windows or solarwinds likes to lock files and processes that cause upgrades to fail often.
so to counter that when you go to upgrade follow the steps below:
back up database
stop all solarwinds processes then set them disabled
restart the server
uninstall the current version
restart the server
set all solarwinds processes back to automatic
run the install
since i started using this process back on ver 8.5 i have not had any issues when upgrading to the new versions.
and have only had between 30 to 45 min of downtime for any given upgrade
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