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NCM troubleshooting landing page

NCM troubleshooting landing page

Hello everyone .

Welcome to the NCM Troubleshooting Landing Page in this post i have tried to address most common issues related to the NCM Module .

If you think something is missing / need to add please feel free to comment under the post .

This page will help you to Troubleshooting your issues where you have offline environment without sending the diagnostics to the Solarwinds support.

Please Note: Currently supported software versions  Network Configuration Manager (NCM)

Latest Version: 8.0

Oldest Supported Version: 7.6

7.7June 6, 2019September 6, 2019September 6, 2020
7.6December 4, 2018March 4, 2019March 4, 2020

Solarwinds strongly recommend for an upgrade to the latest version with HF installed - More details you can find out under the posts below linked

Why You Should Be Upgrading Orion and SQL Server

Are you using the older version of NCM ? Please see the post below

NCM-Orion- Upgrade

Fresh Orion deployment Vs upgrade older version

Which Orion logs i should check when upgrading / installing HF activity

Orion Platform Products Installation and Upgrade Guide

NCM requirements for SQL credentials during Orion Configuration wizard

Why You Should Be Upgrading Orion and SQL Server

Orion Platform 2018.4 Centralized Upgrades Walkthrough

Troubleshooting NCM Jobs

How can i troubleshot NCM Jobs performance?

Where i can see NCM Job logs ?

Where i can see NCM activity logs ?

Why i am unable to download the device configuration ?

I have Errors downloading device configuration which logs i should check?

NCM connection test is failed to device what to check and how to correct it ?

I want to see what NCM is doing in the logs and live activity ?

I am running NCM Job and few devices are failing downloading configuration (Most common)

Make sure you are able to connect to the device from the poller

Make sure you are able to download the configuration from the devices manually

Troubleshooting NCM performance for jobs /devices downloading configs failure

Troubleshooting NCM  Inventory Jobs

NCM Inventory Job is taking to much time / Which nodes are taking long time /  Where i can see real ...

I have problem with NCM Inventory Job what to check  where to check the logs ?

Troubleshooting Device Download Issues

Which file should I monitor to see which router/switch NCM has backed up, or is trying to backup ?

NCM nodes failing downloading Error message: connectivity issues, discarding configuration / &qu... (Most common)

NCM few nodes failing downloading config files (Connection Refused ) / (Connection TimeOut) Error  (Most common)

View live Orion log activity Kiwi Log Viewer

View live NCM Job Logs activity for any failure / Errors / Performance

Troubleshooting NCM performance for jobs /devices downloading configs failure

(Most common)

Troubleshooting NCM Config Search

NCM Default Database and Archive Maintenance job

Disable NCM Search to increase performance

Download configuration through SNMP without device login credentials

Download configuration through SNMP without device login credentials

Troubleshooting downloading F5 devices configuration

NCM troubleshooting downloading F5 devices configuration

Back up the F5 UCS file in NCM 7.5 and Higher version other binary files such as .tgz and .tar

Troubleshooting RealTime RTCN Notification

Troubleshot NCM RealTime Change Notification RTN logs / email issues

I am not receiving Real Time Change Notification emails ? Why ? What to check and which logs ?

Creating real time notifications for non Cisco devices Vendors

Configure real-time change detection in NCM

Troubleshooting Firmware Upgrade Issues

Where i can see NCM View firmware vulnerability logs if its completing the task ?

What permission required on firmware storage folder ?

Firmware Upgrade storage unable to obtain read-write access to network share using specified credent...

Stack switch firmware upgrade / Questions / Feature Requests

Firmware Upgrades for stacked Cisco switches

All NCM Feature Requests can be found here (Most common)

Network Configuration Manager Feature Requests

Troubleshooting NCM Syslog / Traps

Tips and tricks for managing traps and syslog in Orion NPM

I am not receiving Syslogs / Traps from a device how can i troubleshot

NCM Device Template related questions

List of supported NCM devices (Most common)

Creating a new NCM Device Template explained

Manage NCM firmware upgrade templates

Create an NCM config change template

Best practices for NCM device command templates

Create device templates in NCM

Basic NCM config change template commands

A Few Tips and Tricks When Creating NCM Config Change Templates

More Automation in NCM: Usage of Variables and Custom Properties in Command Scripts and Config Chang...

How to use EOL/EoS Feature in NCM

How to use the EoL/EoS Feature in NCM

SolarWinds EOL Lookup: Which of My Devices Will Become End-of-Life?

Missing or Incorrect EoL/EoS Data

NCM Logs Location

View live Orion log activity Kiwi Log Viewer

NCM Database health check and Troubleshooting performance

Quick NCM-Orion database health check guide

SQL High CPU troubleshooting checklist

Regular expression / Config Comparison issues - Ignore Blank Lines

NCM config comparison showing blank line

How do I ignore lines in downloaded configs when comparing in NCM

Cirrus Regex pattern for ignoring blank lines with whitespaces

Help with regular expressions and config change reports

NCM Compliance Rule RegEx at the end of the line

Regular expression pattern matching examples

Exclude config content from comparison in NCM

Conflict: Running configs and startup configs do not match

Create and manage policy rules

How to Create and manage policy rules

General Questions / How to in NCM

NCM How do I push a config to a particular model of switch

Overall Running vs. StartUp Config Conflicts Chart shows Unknown

Adding filters to charts in NCM on the Config Summary page


Exclude config content from comparison in NCM

NCM use of Regular Expressions in Comparison Criteria

Conflict: Running configs and startup configs do not match

Example NCM command script with variables

Automate tasks with NCM command scripts and jobs

Create an NCM job to execute a command script on devices

Troubleshoot NCM / Orion Alerts

Quick Troubleshoot steps for Orion Alerts

Using Custom Properties sending Alert emails

Learn how to Troubleshooting NCM  Example - Cases

NCM Not downloading full configuration [Case studies]

Issue with Huawei device - [Unable to log into router: Time Out]

NCM backup failed ERROR: Running config: Configuration post processing error.See NcmBusinessLayerPlu...

NCM Nightly Jobs suddenly stuck - Reboot System worked [Case Study]

Palo Alto Features

Introducing Network Insight for Palo Alto Networks

Still need assistance from Solarwinds Support

Tips and Tricks on opening a Support Ticket with SolarWinds

Version history
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Last update:
‎10-24-2019 07:32 AM
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