Cisco VCS/ Tandberg Device Template

How were you able to initiate the actual backup for the Tandberg device? I have the device template applied to my Tandberg deivce, it's able to log in via SSH, but I'm obvioulsy missing something for actually downloding the configs from Tandberg device itself. Are you able to give any insight?

Edit: Okay, so I figured out where my problem lies. After I test the login, I get a result of "Login Failed. Timout". When I look at what it ran on the device, It shows that the Tandberg responded with 'OK', but NCM is failing to treat it as a prompt and as such, does not use the "xconfig" command in the template. I have the "UseExactProptMatch" set to "true", so I'm not sure why it wont proceed with initiating xconfig.

<!-- Note: this template requires the UseExactPromptMatch feature, to use this you need to have NCM 7.4.0 or higher -->

<!--SolarWinds Network Management Tools-->

<!--Copyright 2005 SolarWinds.Net All rights reserved-->

<Configuration-Management Device="TANDBERG Video Communication Server" SystemOID="1.3.6.1.4.1.5596.130.6.4.1">

<Commands>

<Command Name="RESET" Value=""/>

<Command Name="EnterConfigMode" Value=""/>

<Command Name="ExitConfigMode" Value=""/>

<Command Name="DownloadConfig" Value="xconfig"/>

<Command Name="UploadConfig" Value=""/>

<Command Name="EraseConfig" Value=""/>

<Command Name="SaveConfig" Value=""/>

<Command Name="Version" Value=""/>

<Command Name="UseExactPromptMatch" Value="true"/>

</Commands>

</Configuration-Management>

How were you able to initiate the actual backup for the Tandberg device? I have the device template applied to my Tandberg deivce, it's able to log in via SSH, but I'm obvioulsy missing something for actually downloding the configs from Tandberg device itself. Are you able to give any insight?

Edit: Okay, so I figured out where my problem lies. After I test the login, I get a result of "Login Failed. Timout". When I look at what it ran on the device, It shows that the Tandberg responded with 'OK', but NCM is failing to treat it as a prompt and as such, does not use the "xconfig" command in the template. I have the "UseExactProptMatch" set to "true", so I'm not sure why it wont proceed with initiating xconfig.

<!-- Note: this template requires the UseExactPromptMatch feature, to use this you need to have NCM 7.4.0 or higher -->

<!--SolarWinds Network Management Tools-->

<!--Copyright 2005 SolarWinds.Net All rights reserved-->

<Configuration-Management Device="TANDBERG Video Communication Server" SystemOID="1.3.6.1.4.1.5596.130.6.4.1">

<Commands>

<Command Name="RESET" Value=""/>

<Command Name="EnterConfigMode" Value=""/>

<Command Name="ExitConfigMode" Value=""/>

<Command Name="DownloadConfig" Value="xconfig"/>

<Command Name="UploadConfig" Value=""/>

<Command Name="EraseConfig" Value=""/>

<Command Name="SaveConfig" Value=""/>

<Command Name="Version" Value=""/>

<Command Name="UseExactPromptMatch" Value="true"/>

</Commands>

</Configuration-Management>