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Level 13

ncm 7.2.0 to 7.2.2 fails. no longer able to access NPM page or any orion apps

it the beginning i had NCM and NPM on the same server. Support told me to separate them for performance

i did and it works

now with NPM 10.7 and NCM 7.2, they told me to place them on the same server

i had NCM 7.2 with  NPM 10.7 running with my new licenses.

i was then asked to upgrade to 7.2.2 of NCM for bug fixed and better performance.

I wish i had not done so

i am now dead in the water

once poor testing from SW staff

I got this error at the end of the NCM install

NCM install  error after NCM 7.2.2 update.png

again poor error messages. where   are these messages that i am suppose to look  at?

why did it fail?

and then after this i lost access to all NPM/ORION  services. The GUI comes up, but i only get this screen

NPM web error after NCM 7.2.2 update.png

I stooped and started all services, no success

I re-booted the server, no success

I re-installed NCM, no success

I re-configure NCM , no success

I re-installed NPM, no success

I re-configure NPM , no success

i will use this posting for my ticket as the ticket system does not accept attachments

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4 Replies
Level 14

What was done to resolve this issue?  We are planning an upgrade to NCM in the near future to prepare for the NPM 10.7 upgrade.

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Hi,

The NPM transaction log was truncated and NCM and NPM databases synced.

With NCM 7.3 such problems should be less probable to happen.

Network Configuration Manager v7.3 is Now GA!

Regards,

Jiri

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Level 18

Hi wanine39,

I took a look at your support case and it seems resolved. Is there anything else we can help you with?

Regards,

Jiri

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