We are starting to want to automate tickets to ensure that items arent missed and not accounted for. My customer is wanting 1 of these options. Are they possible?
1: SW Alert creates and assigns a JIRA ticket to a group
2: Be able to right click on a Node Summary page and select "Create Jira Ticket" based on the information SW has in it.
I know option 1 is possible, but they want both.
Ideas, thoughts, concerns, support?