We are starting to want to automate tickets to ensure that items arent missed and not accounted for. My customer is wanting 1 of these options. Are they possible?
1: SW Alert creates and assigns a JIRA ticket to a group
2: Be able to right click on a Node Summary page and select "Create Jira Ticket" based on the information SW has in it.
I know option 1 is possible, but they want both.
Ideas, thoughts, concerns, support?
For the ticket creation, absolutely the easiest method as superfly99 stated is to use email to Jira. This is all about creating a structure in your email to allow Jira to parse the content. A more complete solution would be to use the script method to interact with the Jira API. This gives more control and crucially would allow you to return the ticket ID from Jira, which you can then use to provide a URL link from Orion to Jira in your alert displays
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.