Saw this came out and took a look at the documentation.
Is there a special kind/level of Cisco account/access you need for this to work?
I have a Cisco.com account that is linked to my contracts (lets me download code, etc), but when I try to run the report it says "UserID is not valid".
I would be willing to run any tests you want, install special code to get better diags, open a case with Cisco ... you name it. Heck, if you share the code I'll help you debug it.
I'm looking for customers that are willing to jump on a GoToMeeting with Cisco to troubleshoot this issue live. Please DM if you're interested in setting up a time.
JP, I'd be happy to set something up if you're experiencing issues still. Can you DM me some dates/times that would work with you for early next week?
In some secure clients, you are not allowed to send sensitive information to vendors, hence my question what exactly is it sending to cisco apart from serial numbers and models etcetra?
Hi, I would also like to know what information is being sent from NCM to Cisco
Is it device serial numbers and software versions or is it full config details?
I am also getting the UserID is not valid error - yet, I can login to https://ciscoactiveadvisor.com or cco.cisco.com or any other Cisco.com website and have no issues. Yes, I do have valid contract(s).
I also installed this on my desktop and server - none work.
Can you please make sure you're registered with STNC for the account you're using? The instructions for completing this can be found here; https://supportforums.cisco.com/blog/12600946/self-service-onboarding-register-get-access-smart-net-...
I have registered and uploaded a CSV file successfully to the SNTC portal, so I am pretty confident in my account credentials and all that stuff in the onboarding doc.
My management got impatient and so I had to download the Cisco collector and built the VM. I've run the Cisco discovery and inventory and uploaded to Cisco. I am waiting now for them to process the data. I've been told it can take up to 48 hours for Cisco to do their magic.
One thing I encountered with the Cisco collector was that I needed to have some firewall rules added in order to upload the data. Namely
|184.108.40.206||dl.cisco.com||HTTPS/HTTP, TCP/80 and 443|
Our proxy server is set to allow access to *.cisco.com but it seems the Cisco collector doesn't use a proxy.
Will the NCM Connector use the proxy server? Maybe I had a firewall issue with the connector?
It's a bit of an uphill climb to get Security to approve firewall changes so I didn't try to get my Solarwinds server exempted.
Even though I have gone the Cisco route I am still interested in getting the NCM connector to work.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.