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SolarWinds NCM Connector for Cisco SmartAdvisor

Saw this came out and took a look at the documentation.

Is there a special kind/level of Cisco account/access you need for this to work?

I have a Cisco.com account that is linked to my contracts (lets me download code, etc), but when I try to run the report it says "UserID is not valid".

307 Replies

Hey Solarwinds, what can we do as a community to help get this connector working? 

I would be willing to run any tests you want, install special code to get better diags, open a case with Cisco ... you name it.  Heck, if you share the code I'll help you debug it. 

I agree, there's a lot of potential with it.

Any luck with Cisco cvachovecj​?

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Please contact Jeff Stewart -- hopefully, a live troubleshooting session could help.

Jiri

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I am willing to work with Jeff to get to a resolution.  I have sent an email with contact details.  Thanks!

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I'm looking for customers that are willing to jump on a GoToMeeting with Cisco to troubleshoot this issue live.  Please DM if you're interested in setting up a time.

Jeff

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I'm still running through this thread. Have you gotten volunteers for a WebEx with Cisco? I can make time, if it helps get this resolved.

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JP, I'd be happy to set something up if you're experiencing issues still.  Can you DM me some dates/times that would work with you for early next week? 

Thanks, we will investigate.

Jiri

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Level 9

As a side note can anyone tell me if you can sanitise any info in the tool if you need to due to security requirements?

thanks

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I'm not sure I understand what you ask for. Could you please add more details?

Jiri

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In some secure clients, you are not allowed to send sensitive information to vendors, hence my question what exactly is it sending to cisco apart from serial numbers and models etcetra?

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Hi, I would also like to know what information is being sent from NCM to Cisco

Is it device serial numbers and software versions or is it full config details?

Thanks

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Serial number and IOS versions are shared.  No configuration details are sent.

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Level 12

I too am having this issue.

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Yes, I am as well.  ciscoactiveadvisor.com works fine for me.  This NCM "add on" does not.

What gives Solarwinds?

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Are you able to log in to this portal? If not, you must register here: https://www.cisco.com/web/smartservices/sntc.html

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Level 13

I am also getting the UserID is not valid error - yet, I can login to https://ciscoactiveadvisor.com or cco.cisco.com or any other Cisco.com website and have no issues. Yes, I do have valid contract(s).

I also installed this on my desktop and server - none work.

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Can you please make sure you're registered with STNC for the account you're using?  The instructions for completing this can be found here; https://supportforums.cisco.com/blog/12600946/self-service-onboarding-register-get-access-smart-net-...

Jeff

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Been there, done that. still no-go.  Cisco has not made it easy to open a case on their new portals either..

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I have registered and uploaded a CSV file successfully to the SNTC portal, so I am pretty confident in my account credentials and all that stuff in the onboarding doc.

My management got impatient and so I had to download the Cisco collector and built the VM.  I've run the Cisco discovery and inventory and uploaded to Cisco.  I am waiting now for them to process the data.  I've been told it can take up to 48 hours for Cisco to do their magic.

One thing I encountered with the Cisco collector was that I needed to have some firewall rules added in order to upload the data.  Namely

   

72.163.7.113concsoweb-prd.cisco.comTCP/443 
72.163.4.161www.cisco.comHTTPS/HTTP, TCP/443 
72.163.7.60dl.cisco.comHTTPS/HTTP, TCP/80 and 443 
173.37.144.208sso.cisco.comTCP/443

Our proxy server is set to allow access to *.cisco.com but it seems the Cisco collector doesn't use a proxy.

Will the NCM Connector use the proxy server?  Maybe I had a firewall issue with the connector?

It's a bit of an uphill climb to get Security to approve firewall changes so I didn't try to get my Solarwinds server exempted.

Even though I have gone the Cisco route I am still interested in getting the NCM connector to work.