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Reference referral

I notice an error displaying in my Orion Server there is an issue with NCM. It provided a link to refer to but when I go to the success center and I try to look up the issue the success center won't display the reference. Is there another way I could get the reference or where I can find it to display what the error reference is? http://www.solarwinds.com/documentation/kbloader.aspx?kb=4124&lang=en Regards, Samantha Webb