Greetings all:
I've been struggling with this for days.
I've been trying to set up RTCD, but I can't get it to work. I've completed all the steps in the Administrator's guide, and by a LOT of playing and trial and error, I think I have the issue narrowed down to step setting up the alert to execute SolarWinds.NCM.RTNForwarder ${IP}
I'm running NPM 10.2.2 and NTA 3.8.0 on one server, an additional poller on another, SQL server on a third, and NCM 7.0.1 on a fourth.
On my NCM server, I turned on Realtime monitoring and set all the options. I then went to "Trap Viewer", "Alert/Filter rules", and set up the appropriate alert for my hardware. I set up two actions, "execute an external program" set to run c:\Program Files\SolarWinds.NCM.RTNForwarder.exe ${IP}, and another to simply send me an e-mail so I'd know the alert had triggered.
What I found is that solarwinds.ncm.rtnforwarder.exe never executes. I can execute it from the command line on that server with no issue, and it works fine if I do so. I get the e-mails from my e-mail alert action, so I know the alert is triggering. I replaced the rtnforwarder command line in the execute action with a simple command file to echo something to a text file, just to see if it triggered, and that didn't do anything either (although once again, the e-mail action did send me an e-mail).
It seems that "Execute an external program" doesn't work.
Does anyone have a hint for me on this?
Chris