This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Main NCM Server Connection after Failover

ablanton over 5 years ago

I'm still extremely new to SolarWinds, and this is the first time I've been a little more than the surface of "Is HA working or not?"

We were having some unrelated general issues, and I noticed that when our primary polling engine fails over from 01A to 01B, NCM quits working. The error message is pretty obvious, however I've been cracking at this for a while and can't figure out how to get NCM to properly point at the other member of the HA pool when this happens.

Obviously it can't connect, because when *01a failsover to 01b, all the SolarWinds services shut off.

Almost every article I've come across deals with this in a 1:1 relationship, and not during HA. I found one article on a non-solarwinds site that you must run the Website Configuration Manager and set the IP Address to "All Unassigned" and I'm unable to find this.

Can somebody give me a kick in the right direction on this one to get the NCM console to appropriately kick over to the new node after a failover?

Thank you in advance!

0 jpetkevich over 5 years ago

What versions of NCM are you running?
Cancel
Vote Up 0 Vote Down

Cancel
0 ablanton over 5 years ago in reply to jpetkevich

7.7 is installed on both.
Cancel
Vote Up 0 Vote Down

Cancel
0 jpetkevich over 5 years ago in reply to ablanton

By chance did you open a case with us?
Cancel
Vote Up 0 Vote Down

Cancel
0 ablanton over 5 years ago in reply to jpetkevich

I have not yet. I was trying to hit the community before going into a full support case for it. It's not a huge deal, because we don't see HA failovers very often. II happened to notice it because I was a general reboot on all the engines to troubleshoot a different problem we were having and I just kind of stumbled onto this issue. If you think the best step here is to put in a case, I can definitely do that.
Cancel
Vote Up 0 Vote Down

Cancel
0 jpetkevich over 5 years ago in reply to ablanton

It would be great if you could and if you can also send me the case #.
Cancel
Vote Up 0 Vote Down

Cancel
0 IndoMie over 3 years ago

i have the same problem, still happening in 2020.2, after failover, NCM failed big time. It even told me that my licence expired after failover. What's the solution?
Cancel
Vote Up 0 Vote Down

Cancel
0 hansolo over 3 years ago

I have the same issue. Did you get a fix action?
Cancel
Vote Up 0 Vote Down

Cancel
0 hansolo over 3 years ago in reply to hansolo

Never mind, I see your solution at the bottom of your post and it worked for me.
Cancel
Vote Up 0 Vote Down

Cancel