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Level 9

Import Thwack Community Pollers - name/password incorrect

NPM 12.2

All settings --> Manage Pollers

This area allows you to manage pollers on your installation.   There is a separate tab that allows you to IMPORT Thwack Community pollers into your system.   When I choose a poller to import, it prompts me for my Thwack username and password, which I provide (correctly).   Then it just tells me that my username and password are incorrect.   Do I need to have some sort of special access to import these community pollers?  The same username and password allowed me access to the Thwack forums (obviously) so what am I doing wrong?

thwack.jpg

89 Replies
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Level 9

Re: Import Thwack Community Pollers - name/password incorrect

No ideas anyone?  Surely I'm not the only one to run into this issue

Still need help if anyone has any ideas.

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Level 9

Re: Import Thwack Community Pollers - name/password incorrect

Bump for assistance...

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Level 13

Re: Import Thwack Community Pollers - name/password incorrect

Sorry bud but I've only ever seen this when I have the wrong username or password.

All I could say is test another account

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Level 9

Re: Import Thwack Community Pollers - name/password incorrect

Well, my Thwack account is what I'm using when I post here, so obviously I know the username and password.   I suppose I could create another thwack account, wait for it to get approved, then I need to tie it to my NPM license, etc.   I guess I'm just uncertain what creating a new account would do.   I'll wait a few days I guess to see if anyone else has an idea of what is going on.   I'm not even sure if I can create a new thwack account and tie it to the same NPM license since this account would still exist.   It's a potential  box of wrong that I don't want to open - yet.

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Level 13

Re: Import Thwack Community Pollers - name/password incorrect

You shouldn't need to tie it to download them

In my experience you can use any Thwack account regardless of tie to download Pollers or SAM templates

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Level 13

Re: Import Thwack Community Pollers - name/password incorrect

Just tested mine on a platform I'm defiantly not linked too and it works fine

pastedImage_1.png

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Level 13

Re: Import Thwack Community Pollers - name/password incorrect

On a side note be careful you're not using your display name to log in and use actually user your username. I'm sure you are anyway but I remember I couldn't log in for ages and it turned out I was being stupid and using Grant Allenby as my username, when its only my display name.

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Level 9

Re: Import Thwack Community Pollers - name/password incorrect

It's a good suggestion, Grant, I appreciate it.  But my display name is Christopher Schroeder, and my actual account name is displayed in the screenshot in the beginning of this thread.  I am using the Thwack account name from the Solarwinds interface.   I'll create another account and see what happens.

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Re: Import Thwack Community Pollers - name/password incorrect

Having the same problem w/ NPM 12.1.  Created a new account last Friday, tried to sign in to grab a poller, got Invalid username or password.  Just created a new account a moment ago, tried the same thing, got the same error.

I'm using login ID, not display name.

I've tried downloading a different poller, tried testing the device poller instead of download, and still no luck.

My server has Internet access to Solarwinds servers, because I have uploaded diag packages directly from my servers to the ticketing system.

It's too bad this doesn't work, it seems very convenient

thwack.PNG