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Monitoring Central Blogs

Level 11

It can often seem like you don’t have enough hours in the day when supporting your employees and delivering IT services. This can become even more challenging if you don’t have complete and up-to-date visibility into your IT environment, since your underlying infrastructure affects the services you provide your employees.

For example, repeating issues can stem from faulty IT components such as servers or network devices with a history of errors. Moreover, a lack of insights into the potential impact of changes could cause outages when these changes are implemented, which usually results in floods of tickets from your employees.

Getting better visibility into your IT environment makes it easier to support your organization as you can understand how your technology landscape impacts your employees. You can tie these insights to your IT service management practices and make more informed decisions on your infrastructure. To give your organization greater visibility into your IT infrastructure, we have introduced a new Configuration Management Database (CMDB) data model and visual map to SolarWinds Service Desk!

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Level 9

We’re excited to introduce you to a solution designed to help you meet the process automation, scalability, and security requirements of your organization. Enter SolarWinds Service Desk Enterprise! This new, top-tier plan was designed to address the needs of large organizations with advanced IT service management (ITSM) practices.  

This new plan includes capabilities to address the management needs of complex IT infrastructure, scale delivery of IT services and support, and strengthen your overall service desk security posture. Service Desk Enterprise includes:

  • New CMDB Data Model and CMDB Visual Map supports richer and more advanced configurations while helping you navigate and understand complex configuration models.
  • Multi-Factor Authentication offers another layer of access control to your service desk.
  • Change Templates and Workflows drive consistency while accelerating change management.
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Level 11

Many organizations already have or are moving their IT infrastructure to the cloud, as 61% of organizations are running their workloads in the cloud today, and this will increase to 85% of organizations by 2021.1  As a result, many customers are using Amazon Web Services (AWS), the world’s leading cloud computing platform which has 48% of the $32.4 Billion Infrastructure as a Service (IaaS) market.

While moving to the cloud improves elasticity and flexibility, it creates new management challenges, such as a lack of visibility into IT assets. Many IT organizations lose visibility into their assets when they move components like servers, storage, networking, databases, and other infrastructure to AWS. This makes it difficult to get a comprehensive picture of your IT environment, an understanding of your spending and risk levels, as well as the impact of your cloud infrastructure on the IT services you offer to employees.

To address these challenges, we’re excited to announce that SolarWinds Discovery now integrates with AWS to enable you to accurately discover, map, and manage your assets from AWS within SolarWinds Service Desk!  

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Level 11

A centralized, up-to-date IT asset repository can be valuableIt provides insights into IT assets, helps reduce overspending on unnecessary infrastructure, identifies potential risks, and can even improve compliance with software purchases. Knowing what assets you have is also an important first step to building a Configuration Management Database (CMDB), which helps you understand how your underlying infrastructure supports IT service management (ITSM) and impacts the services you provide to employees. 

This is why we launched SolarWinds Discovery in 2019  to accurately discover, map, and manage your IT assets in SolarWinds® Service Desk. Today, we’re excited to announce that SolarWinds Discovery now integrates with the Orion® Platform, which enables you to consolidate and gain visibility into IT asset information from the Orion Platform within SolarWinds Service Desk  

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