Showing results for 
Search instead for 
Did you mean: 
Create Post

Web Help Desk is named a leader in help desk software by Software Advice

Level 11


Software Advice (a Gartner® company) recently published their FrontRunners™ quadrant, an assessment of the best help desk software for 2017. I’m excited to announce that SolarWinds® Web Help Desk® not only made the list, but was identified as a leader when compared to the total 460 help desk and IT service management solutions that were evaluated. That’s right—Web Help Desk was recognized as one of only three leaders in this category, and to top things off, it was positioned as the greatest value for small businesses among the entire field!

About the FrontRunners Quadrant

The FrontRunners quadrant for help desk software, which is powered by Gartner Methodology, offers a data-driven, comparative assessment of the capabilities and value these products provide for North American small businesses. In true form, the outputs of this assessment are displayed in a “sister” quadrant to that of the iconic Magic Quadrant, which is synonymous with the Gartner name. The top 20-25 solutions fall into one of the following four categories: Leaders, Masters, Pacesetters, and Contenders. Chief among them, however, are the Leaders, which offer the greatest breadth of functionality and serve the widest variety of customers.

Independent research, by companies such Software Advice, is key to helping small businesses make informed decisions about the right choice in software. These types of decisions become critical to supporting business needs and driving productivity.

A Special Thanks to Web Help Desk Customers

Software Advice’s evaluation of Web Help Desk relied heavily on the reviews and ratings from our customers as part of its scoring system, which in my mind, makes this achievement so much more meaningful. Take a look at some of the comments we received that helped us land such high marks.

“Simple, quick setup. Very easy to use. Found nothing it's lacking.”

    - Perry Johnson, Network Administrator, Periscope

“It has the potential to be the best helpdesk software on the market, and currently is really good”

    - Jeremy Mayfield, IT Director, American Cement Company

“Web Help Desk has the features we need to make our support experience painless for our end users.”

    - Ross Burdick, Network Support Specialist, Aberdeen Public Schools

“A helpdesk product that integrates with SolarWinds? Yes, please!”

    - David Whittaker, Systems Administrator, Bird Stairs

“A very robust ticketing system, with a lot of customizable options.”

    - Erik Stallings, End User Support Manager, World Travel Holdings

“Web Help Desk has really taken our ticket and tracking system to a whole new level!”

    - Jon Billiau, Sys Admin, Industrial Control Repair

Follow the leader

Interested in seeing firsthand why Web Help Desk is a leader in the space? Download a free, fully functional 14-day trial today and see for yourself!

The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.

About the Author
While serving as Product Marketing Manager at SolarWinds, I led the messaging and strategic marketing direction for over 13 products from the Security and Tools Portfolios. My introduction to the IT space came in the five years I spent working for an Austin-based colocation, managed hosting, and private cloud provider that assisted businesses in the healthcare, financial services, education and various other industries with high security needs and sensitive data. In that time, I learned a lot about the hosting industry, IT service management, physical and technical security, and of course... regulatory compliance.