cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post

SolarWinds Service Desk Integration With the SolarWinds Orion Platform

Level 10

IT service management plays a critical role in IT operations. It is the primary center for communication between end users and everything IT does to keep the business running efficiently. In this session, learn how to connect Service Desk to Orion monitoring, helping IT react to and resolve infrastructure issues faster. We’ll cover the types of alerts that should trigger Service Desk incidents, discovering asset data from the Orion® Platform, and how to leverage Service Desk automation to expedite resolutions.

 

 

Resources:

TTT: Integrating SolarWinds Service Desk and Orion Platform

No Ticket Left Behind: Automating Alerts in the Service Desk 

4 Monitoring Alerts to Generate Service Desk Tickets and Reduce Downtime 

Increase IT Visibility with CMDB Data Mapping in Your Service Desk 

About the Author
Liz Beavers, ITIL® 4, is a seasoned IT service management professional who serves as the technical point of contact for SolarWinds Service Desk customers, previously working with marketing and financial technology groups. Her ITSM and ITIL focus supports customers of differing sizes and verticals throughout their implementation, ongoing support, and education once they join as SolarWinds Service Desk partners. She thrives in speaking with prospective and existing customers on how SolarWinds Service Desk can improve their service management strategy, not just within IT but across their organization.