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Service Desk Automation: Level Up!

Level 10

Service Desk automation doesn’t happen all at once. Wherever you are in your ITSM maturity, this session will give you some ideas to bring automation to the next level. Join SolarWinds Head Geek™ Liz Beavers and Aronson’s IT Director, Azunna Anyanwu, for a tutorial on foundational, intermediate, and advanced automation with SolarWinds Service Desk.

About the Author
Liz Beavers, ITIL® 4, is a seasoned IT service management professional who serves as the technical point of contact for SolarWinds Service Desk customers, previously working with marketing and financial technology groups. Her ITSM and ITIL focus supports customers of differing sizes and verticals throughout their implementation, ongoing support, and education once they join as SolarWinds Service Desk partners. She thrives in speaking with prospective and existing customers on how SolarWinds Service Desk can improve their service management strategy, not just within IT but across their organization.