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Monitoring for Managers - What You Need to Know to Sound Like a Monitoring Expert

Level 18

Those of us who make our living in tech love to hate (or at least poke fun at) managers. But the truth is, it does us no good to dismiss and diminish people who don’t know our discipline like we do. Instead, we should offer to educate and inform. In this session, we'll answer the technical questions managers—those folks who both lead and represent the boots-on-the-ground monitoring engineers—have. These are real questions asked by real managers in a special survey just for this session. You (and your manager) won’t want to miss it.  

About the Author
In my sordid career, I have been an actor, bug exterminator and wild-animal remover (nothing crazy like pumas or wildebeasts. Just skunks and raccoons.), electrician, carpenter, stage-combat instructor, American Sign Language interpreter, and Sunday school teacher. Oh, and I work with computers. Since 1989 (when you got a free copy of Windows 286 on twelve 5¼” floppies when you bought a copy of Excel 1.0) I have worked as a classroom instructor, courseware designer, desktop support tech, server support engineer, and software distribution expert. Then about 14 years ago I got involved with systems monitoring. I've worked with a wide range of tools: Tivoli, Nagios, Patrol, ZenOss, OpenView, SiteScope, and of course SolarWinds. I've designed solutions for companies that were extremely modest (~10 systems) to those that were mind-bogglingly large (250,000 systems in 5,000 locations). During that time, I've had to chance to learn about monitoring all types of systems – routers, switches, load-balancers, and SAN fabric as well as windows, linux, and unix servers running on physical and virtual platforms.