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Greater Visibility into the Cloud with the New SolarWinds Discovery and AWS Integration

Level 11

Many organizations already have or are moving their IT infrastructure to the cloud, as 61% of organizations are running their workloads in the cloud today, and this will increase to 85% of organizations by 2021.1  As a result, many customers are using Amazon Web Services (AWS), the world’s leading cloud computing platform which has 48% of the $32.4 Billion Infrastructure as a Service (IaaS) market.

While moving to the cloud improves elasticity and flexibility, it creates new management challenges, such as a lack of visibility into IT assets. Many IT organizations lose visibility into their assets when they move components like servers, storage, networking, databases, and other infrastructure to AWS. This makes it difficult to get a comprehensive picture of your IT environment, an understanding of your spending and risk levels, as well as the impact of your cloud infrastructure on the IT services you offer to employees.

To address these challenges, we’re excited to announce that SolarWinds Discovery now integrates with AWS to enable you to accurately discover, map, and manage your assets from AWS within SolarWinds Service Desk!  

Overview of the AWS Integration

This AWS integration gives you greater insights into your cloud infrastructure by allowing you to use Discovery to incorporate asset data from AWS into SolarWinds Service Desk. It helps you better understand your organization’s spending on AWS, the potential risks to your IT services, as well as the impact of cloud assets on key IT service management processes. While initially our integration supports Elastic Compute Cloud (EC2) instances only, we will continue to enhance this integration and allow you to import other AWS assets into SolarWinds Service Desk over time.

Since Discovery consolidates asset information from AWS and other data sources into a single, up-to-date repository with SolarWinds Service Desk, you gain comprehensive visibility into all of your IT assets, whether they reside in the cloud or on-premises.


AWS Asset Information in SWSD Screenshot2.png


Our Discovery solution has several out-of-the-box integrations with multiple asset repositories and configuration management systems including the Orion Platform, Microsoft System Center Configuration Manager (SCCM), and VMware vCenter. Discovery uses both agent and agentless scanning technologies to ensure you get a complete picture of all IT assets in your organization. Let’s take a closer look into the top use cases supported by this new integration. 



Top Use Cases


Asset Management

Incorporating asset data from AWS into SolarWinds Service Desk helps you know what IT assets you have. For example, you can now see how many EC2 instances you have, which is the first step to understanding how much you’re spending on AWS. 

When combined with data from other discovery sources, SolarWinds Service Desk enables you to consolidate and easily view asset information across your organization. This integration helps you keep costs under control and mitigate risks to your organization since you can reduce or eliminate spending on unnecessary assets while identifying potential risks.

Configuration Management

You can use AWS asset information to align your cloud assets with IT service management by automatically populating and keeping your configuration management database (CMDB) up-to-date in SolarWinds Service Desk.

A CMDB contains the latest information about all components of your IT systems, the relationships between these components, how your environment supports IT service management, and the impact of the services you provide your employees.

Configuration data from AWS gives you deep visibility into how cloud assets affect components (also known as configuration items) supporting IT services and integrate with on-premise infrastructure to deliver IT services. For instance, when making a change to an IT service that uses AWS, configuration information from AWS helps you understand which on-premise configuration items (CIs) interact with this service. This minimizes the impact of the change on your employees and business, while reducing the chances of a change failure.


You can improve triage and root cause analysis for issues stemming from AWS infrastructure by attaching AWS configuration information to incidents and problems in SolarWinds Service Desk. This detailed and accurate configuration data gives you a better grasp on the underlying causes of incidents and/or problems.

For instance, if you made changes to the underlying EC2 instance for an IT service running on AWS, configuration data imported from AWS helps you understand how this change could be causing incidents or problems across your organization. In addition, attaching this configuration information to these items gives IT teams visibility into the root causes of this issue and speeds incident and problem resolution.

If you have any questions or feedback on this new integration, please comment below. You can also check out this new functionality by starting a free 30-day trial of SolarWinds Service Desk today.


1 451 Perspective: A Cloud Feast Heralds the Era of Consumption, Part 1

2 Gartner Report, July 2019