What device is it and what CatTools device type have you selected?
If you can create a device capture for me I will look into the file to see if I can spot the problem. A device capture file records the communication between CatTools and the device you are having trouble with. You can create a device capture file as follows :
# Use the CatTools File menu to select the "Enable capture mode" option.
# Run the activity you are having trouble with. This should create a debug file in the \Debug folder.
# Zip up the resulting file and post it back here
Remember to deselect the "enable capture mode" option again and please ensure to **** out any sensative data in the capture.
I am having a similar issue with my Cisco switches running ios. Ran debug and verified the issue is the login access process. How do I adjust the login timeout values?
It's probably not timing out as such but because it's failing to determine the hostname will timeout after 30 seconds by default. Are you able to attach a copy of the debug log? **** out any sensitive data first.
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