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Failed to determine hostname after logging on to device

Hello,

I'm trying to backup a Cisco switch and it says "Failed to determine hostname after logging on to device"

The switch uses radius to log in and as root access,

3750-01>show priv

Currently in View Context with view 'root'

3750-01>en

% Error in authentication.

It doesn't like enable mode as it is already in that mode.  I can run a show run too:

3750-01>sh run

Building configuration...

Debug file:

3750-01-PJ-OXFRD.LU>

<NEWSESSION CatTools 3.10.0 02/10/2017 10:17:47>

<PROTOCOL=SSH2>

<DEVICE TYPE=Cisco.Switch.CatOS>

<ACTIVITY TYPE=Device.Backup.Running Config>

<ACTIVITY SCRIPT=E:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>

<USERS NAME FOR DEVICE=10.10.8.11>

<C OK 10:18:28>

<R-10:18:28>[13][10]         ################################################[13][10]         # Unauthorised access or use of this equipment #[13][10]         #   is prohibited and constitutes an offence   #[13][10]         #     under the Computer Misuse Act 1990.      #[13][10]         #    If you are not authorised to use this     #[13][10]         #     system, terminate this session now.      #[13][10]         ################################################[13][10][13][10]3750-01-PJ-OXFRD.LU>

<W-10:18:34>[13]

<R-10:18:34>[13][10]3750-01>

================================================================================

WFDRetVal=0. Waiting for: " "

WFDBuffer="[13][10]3750-01>"

================================================================================