I know I am late for something like this but I cannot get the Audiocodes M800C Backup Task to work.
What I tried so far:
I Logged into the M800C via Putty.
It asks for a Username and I type it in.
It asks for a Password and I type it in.
I get a console cursor.
I Type in show running-config and it shows me it´s running config.
So basically it has the same features as a Cisco Switch, at least backup wise.
I tried to build a new template and it didn´t work, so i used a standard cisco switch template.
Afterwards i created a Task (Device.Backup.Running.Config) and selected my new device.
When I click on the Job and Say "Run now" it shows busy and won´t finish the job.
in the Info Log the last three lines are:
-->LoadScriptFile for C:\Program Files(x86)\CatTools3\Scripts\Cisco.Switch.IOS.txt
LoadScriptFile - CurDevVariations
and then it stops. I waited for 5 Minutes, no change. Also in the target directory the files won´t change more than the Timestamp of
Sorry for being unexperienced. Maybe today I am just the 8th Network-Layer 😉
Thanks in advance,
I found this in the log:
2020.09.24 14:21:13 AC_M800C SBC01 192.168.2.155 Generic.Device Connect failed:(30012) Protocol version mismatch error. Unknown
Strange I Can open via Putty from the Cattools server but Cattools is not working I tried all versions of SSh & SSH2...
I connected via Putty and generated a Log:
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2020.09.24 14:52:03 =~=~=~=~=~=~=~=~=~=~=~=
Event Log: Writing new session log (SSH packets mode) to file: C:\Users\USER\Desktop\putty.log
Event Log: Connecting to 192.168.2.155 port 22
Event Log: We claim version: SSH-2.0-PuTTY_Release_0.70
Event Log: Server version: SSH-2.0-AudioCodes
Event Log: Using SSH protocol version 2
Outgoing packet #0x0, type 20 / 0x14 (SSH2_MSG_KEXINIT)
Runs perfectly fine.
I activated logging in cattools and it says:
<NEWSESSION CatTools 3.11.5 24.09.2020 14:57:05>
<ACTIVITY TYPE=Device.Backup.Running Config>
<ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
<USERS NAME FOR DEVICE=TEST_SBC-01>
Generic.Device Connect failed:(30012) Protocol version mismatch error. Unknown
I sent the Error-Message and all the steps taken to the Solarwinds support.
They wanted a second putty log.
After checking the Log they suggested an Update from 3.11.5 to 3.11.6.
Error-Message is still there.
Ticket was closed and a Feature-Request was written.
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