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Level 7

UPS and Battery status 'Unknown' Events

Hi,

Currently running Orion Platform 2018.4 HF3, NCM 7.9, NetPath 1.1.4, NPM 12.4, SAM 6.7.1.

We receive around 150 alerts per APC UPS device over a 7 day period as per my snapshot shown below (I have removed the device names at the end of each event) and at present we monitor 39 devices which is a lot of events.

I have gone through and ensured that my SNMP is correct, the List Resources is correct and my pollers are correct and cannot find any further guidence on any forums etc

I upgraded Solarwinds in February and did not receive these alerts previously.

Is anyone else having a similar issue or is there a way to resolve this?

Any help or guidence would be much appreciated

Craig

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5 Replies
Level 7

Hi ,

Please can you provide me troubleshooting for this issue.

Thanks and regards

K Karthik

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Level 7

I have raised a technical support case with Solarwinds about this issue.

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Hi,

Please can you provide what was troubleshooting was performed for this issue.

Thanks and Regards

K Karthik

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Were they able to find a solution to this?

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Were they able to find a solution to this?

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