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Level 7

Problem installing IPAM 3 (Eval) on existing NPM

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Hi!

I've been using NPM and NTA (licensed) for a while and I like to try out the new IPAM but I get the following error when trying to install it on my Windows Server 2003 x64:

Product: SolarWinds IP Address Manager v3.0.0 -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: StopOrionServices1, location: C:\Program Files (x86)\SolarWinds\Orion\, command: C:\Program Files (x86)\SolarWinds\Orion\StopNetPerfMon.exe -StopWeb "SolarWinds NetPerfMon"

I tried manually stopping all Orion services but this didn't help. It looks like the installer cannot find the exe-file but it's definately existing. Any ideas?

Regards,

Jörg

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1 Solution

Problem is solved! I tried to install IPAM over a remote desktop session as this worked for all other Solarwinds products I'm using - but not for IPAM. After logging into a local console session the installer worked without problems.

Thanks,

Jörg

View solution in original post

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3 Replies
Level 11

Please open a support ticket for this.

Thanks

Jan

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Problem is solved! I tried to install IPAM over a remote desktop session as this worked for all other Solarwinds products I'm using - but not for IPAM. After logging into a local console session the installer worked without problems.

Thanks,

Jörg

View solution in original post

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Jorg,

thank you very much for your feedback!

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