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Unable to install on new HA server

Working on a new HA server, and running the installer from my main poller on the HA server.  I've disabled A/V, I've ensured ports are open, but every time I run the installer it fails with "We are unable to download file UpgradeFix.exe from main server. Please check connection to main server and try again."  Not sure how to move forward.  I can browse to the main server and get to that installer without issue.   My initial HA server did not have this problem, but the new server won't complete these install.  This is holding up trying to get SolarWinds setup into a DR configuration.   Has anyone run into this before and found a way around it?

  • The installer itself downloads the files necessary over TCP Port 17777. Is that port open between the two servers?

  • From what I can tell yes, it looks like it pulled other installer files over.   I did, however specify it in a rule I created to be on the safe side.  I did find a log, and this is what I'm seeing.  Not sure if it helps:

    2019-01-22 11:31:59,080 [18] DEBUG (null) SolarWinds.Administration.Downloader.ChecksumVerifier - Computed SHA256 hash for C:\ProgramData\SolarWinds\Installers\UpgradeFix.exe is: 248B4E7F969F7342D6C08848BDC038ACF99EE10EBBE9041A07CE5E39EE5BF98F, comparing to 054F452956BF62D8FE38514B5CCE951A6800A3597093DA716CB43E107CA20DAD

    2019-01-22 11:31:59,080 [18] DEBUG (null) SolarWinds.Administration.Downloader.CachedDownloadTask - Destination file C:\ProgramData\SolarWinds\Installers\UpgradeFix.exe does not exist or checksum is invalid and it will be downloaded again.

    2019-01-22 11:31:59,080 [18] DEBUG (null) SolarWinds.Administration.Downloader.WcfDownloader - Wcf download initiated for file: 'C:\ProgramData\SolarWinds\Downloads\UpgradeFix.exe'

    2019-01-22 11:31:59,081 [19] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from DB: ASTDC-SW01P

    2019-01-22 11:31:59,184 [19] DEBUG (null) SolarWinds.Administration.Downloader.WcfDownloader - Wcf download finished for file: 'C:\ProgramData\SolarWinds\Downloads\UpgradeFix.exe', duration: 00:00:00.1030170

    2019-01-22 11:31:59,186 [6] DEBUG (null) SolarWinds.Administration.Downloader.ChecksumVerifier - Computed SHA256 hash for C:\ProgramData\SolarWinds\Downloads\UpgradeFix.exe is: 248B4E7F969F7342D6C08848BDC038ACF99EE10EBBE9041A07CE5E39EE5BF98F, comparing to 054F452956BF62D8FE38514B5CCE951A6800A3597093DA716CB43E107CA20DAD

    2019-01-22 11:31:59,186 [6] WARN  (null) SolarWinds.Administration.Downloader.DownloadTask - Checksum:054F452956BF62D8FE38514B5CCE951A6800A3597093DA716CB43E107CA20DAD is not valid for: C:\ProgramData\SolarWinds\Downloads\UpgradeFix.exe

    2019-01-22 11:31:59,186 [6] DEBUG (null) SolarWinds.Administration.Downloader.DownloadTask - Removing C:\ProgramData\SolarWinds\Downloads\UpgradeFix.exe

    2019-01-22 11:31:59,186 [18] DEBUG (null) SolarWinds.Administration.Downloader.DownloadRequest - WaitForCompletion, Failed

  • Found a work around.  I noticed the date from the file on the main poller was over 2 years old.  I checked the other HA server I have set up and found a newer file.  I copied that over, and it allowed the installer to resume downloading the remaining files.  Not sure why this happened, but someone else may find it useful