This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

High Availability Service missing

max348 over 3 years ago

I accidentally installed the HA installer on primary server and then uninstalled it. After Uninstalling i lost the options "High availability deployment summary" and "High Availability settings" on web console. I also cannot find the HA service in "services.msc".

Is there a way to get this service back?

Do i need to reinstall NPM or can i use any installation file in "C:\ProgramData\Solarwinds\Installers" that can enable this options back for me.

Please advice.

Top Replies

aLTeReGo over 3 years ago in reply to max348 +2

Assuming you're running the latest version the MSI should be named HA-2019.4.0.2653-SolarWinds.HighAvailability.Installer.msi. Again, this is something which should repair itself by applying the latest…

0 tony.johnson over 3 years ago

Are you able to navigate to http://yourorionserver/ui/ha/deployment/summary ?
Cancel
Vote Up 0 Vote Down

Cancel
0 max348 over 3 years ago in reply to tony.johnson

hi tony.johnson
I cannot navigate to the deployment summary page. The option does not exist in the web console setting page.
Cancel
Vote Up 0 Vote Down

Cancel
0 tony.johnson over 3 years ago in reply to max348

Running the Configuration wizard should rebuild the website to its original state. https://support.solarwinds.com/SuccessCenter/s/article/Run-the-Orion-Configuration-wizard
Cancel
Vote Up 0 Vote Down

Cancel
0 max348 over 3 years ago in reply to tony.johnson

I have run the configuration wizard and also restarted my server. But still no change.
I had uninstalled the High availability application from the "program and features" in control panel and i am not able to see these options after that.
I found below 2 file in "C:\ProgramData\Solarwinds\Installers". Will running any of these file help ??
Cancel
Vote Up 0 Vote Down

Cancel
0 aLTeReGo over 3 years ago in reply to max348

From what you're describing it sounds like you're missing the SolarWinds Administration Service. If you're not yet running the latest hotfix I would recommend installing it. That should repair your installation.
Cancel
Vote Up 0 Vote Down

Cancel
0 max348 over 3 years ago in reply to aLTeReGo

hi aLTeReGo
Administrative service is running. It is only HA service that is missing.
Right now i have only single primary server and running older version. I am trying to create HA server before upgrade. But i uninstalled "High availability" and "High Availability plugin" by mistake on primary server from the control panel. After that i do not see the option to create HA.
Is there a way i can reinstall these plugins and HA so i can see those options in web console again or can i create HA by downloading HA software from customer portal and running it on secondary server directly while HA service is still missing on primary server??
These are the 2 application i uninstalled. i got this screenshot from my test server
Cancel
Vote Up 0 Vote Down

Cancel
0 aLTeReGo over 3 years ago in reply to max348

Assuming you're running the latest version the MSI should be named HA-2019.4.0.2653-SolarWinds.HighAvailability.Installer.msi. Again, this is something which should repair itself by applying the latest hotfix to your environment.
Cancel
Vote Up +2 Vote Down

Cancel