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Level 7

HA Issue - Primary server was shutdown unexpectedly and cannot resume as the Active server


We are running 2020.2.1.  Our primary server was shutdown with no notice.  Upon powering back up, it tries to resume it's duties as the primary/active server since it was configured to be the preferred server.  However, it is never able to resume that role, and I guess it tries to fail back to the secondary, and we kind get caught in a loop.

We're digging through logs, but I wanted to post this out there to see if anyone already knows the answer and can save us some time in troubleshooting.


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Product Manager
Product Manager

There are multiple conditions which can initiate a failover,  have you opened a support case for this? In the meantime, you could edit the HA pool and change the preferred server. 


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