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Level 10

APE - logpollingservice not found

Hi everyone,

 

is there ever had same problem with me, I have APE, and it shows error after configuration wizardape cw.JPG

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Product Manager
Product Manager

From the error it looks like Log Viewer/Analyzer was once installed and then removed, but there is still a lingering registry key. Follow the steps outlined in the KB article below to fully remove Log Analyzer and then re-run the Configuration Wizard

 

https://documentation.solarwinds.com/en/Success_Center/LA/Content/LM/LM-uninstall-lm.htm

 

Pay special attention to these steps.

 

  • Delete the following registry key:
    • SolarWindsLogPollingService from Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds.Net\ConfigurationWizard\ServicesName

 

If you can find entry 479 under the following registry path, delete it also:
  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds.Net\ConfigurationWizard\ConfiguredModules

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