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THWACK Point and Ranking System - Updated April 29, 2020

As mentioned in this blog post, there are some changes as to how you can level up, earn points, and your position on the leaderboard. Now that the migration is complete, I wanted to take a second to give you all an idea of the new ranking and points system.

 

YOUR RANK

 

Your level will no longer be constrained by points! On the new system, your actions and engagement with THWACK will help you climb the ladder.

 

Here are some parameters that are considered for your level or “rank” as they shall henceforth be known. Actions are weighted. You will rank up as you complete various actions over the lifetime of your account.

 

ACTIONS

WEIGHT

Posting Question

+

Replying/Commenting

++

Rate or like content

+

Have someone @ mention you

+

Get your content rated or liked

+

Create an idea (feature request)

+

Comment on an idea

+

Have your answer marked as correct

+++

Guest blog

+++

 

Clear as day, right?

 

Let me give you a real-life example.

 

The first few levels, all you must do to rank up is create an account, like content at least once, and click around about 60 times. 

 

Easy right?

 

Here’s an example of a higher-level threshold:

 

The number of questions, replies, guest blogs, ideas, comments on ideas, comments on documents all together must be more than 1000. On top of that, you must have more than 1500 “posts” (this includes all of the above) AND! The number of times your answer has been marked correct, the number of likes you have, the number of times you’ve liked, and the number of times you’ve been tagged must be at least 400.

 

Sound crazy? A little, but don’t worry. As mentioned, we hustled and migrated your activity from “old” THWACK to “new” THWACK. Some of you might find yourselves high in the ranks already.

 

LEADERBOARD

 

Kudos are weighty “likes”. Your thumbs up, now more than ever, means even more. I’m not telling you this to make you think twice about giving these lofty praises, the opposite, in fact. Spread those kudos around like butter on toast.

 

Kudos do help you show up higher on the leaderboard, it’s true. They also help people find the content they’re looking for by showing up higher in the search and by presenting the top kudoed authors right there on the home page for you to friend.

 

So don’t be stingy. Let’s make it rain kudos.

 

 

POINT SYSTEM

 

As a plus, we also worked some very long hours to ensure the store and your points came along with your account to the new platform (As a note- what you’re seeing are the points you have available for spending, not your lifetime points as we displayed previously). The actions below are how you can continue to earn points. We’ll be adding limited promotions throughout the year as well, so keep an eye out!

 

 

ACTIONS

POINTS

Complete a survey

250

Customer reference for analyst relations or award nomination

1,000

Community Onboarding Mission - You Don't Know THWACK - The Onboarding Mission​

1,500

Link your THWACK and Customer Portal accounts

2,000

Customer reference call

2,000

Be quoted by SolarWinds

2,000

Get quoted in a press release

2,000

Guest blogger

2,000 per blog

Participate in a case study

2,000

Media reference*

2,000

Attend Virtual Classroom training session

Earn up to 2,000 per class

Case study press release*

3,000

Participate in a walk-through or usability test with the UX team

3,000 per session

Participate in a Beta or Release Candidate

3,000 per beta/rc

Participate in customer testimonial video

3,000

Participate in Mini and Monthly Missions

Up to 3,000 per mission

Participate in a webcast

6,000

Participation as a speaker/panelist at a SolarWinds event

10,000

 

In short, think of the new system like this:

 

Rank = activity/contributions

Leaderboard = kudos

Points = extra-curricular activities and limited-time promotions**

 

As you can probably tell, this took some thought. So please frame any constructive criticism in the form of a compliment sandwich.

 

**We’re working on expanding what actions give you points – we want to bring back part of the older system which gave points for participating around THWACK – for example, commenting, posting, and marking solutions as correct.

 

You can still use all those points in the THWACK store. Check out this thread for more information about the store and periodic updates.

 

Comments

How do we find out lifetime points on the new site?

Hi @alansmith!

The points next to your avatar are the only points this new system shows (this is what you have available for spending at the store).

If you're really super curious, DM me and I'll find your lifetime points - just be aware that they don't matter for ranking right now. 

🙂

Is there a way to see our points earning history (aka what activities we have done that have earned us points) like there was on the old site?

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