IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutions become an integral resource to connect employees and IT.
Once you’ve completed your initial ITSM implementation and you start the day-to-day grind of administering your ITSM platform – be it answering questions or pulling reports – this is where you can unearth opportunities for cross-departmental collaboration. As traffic increases and you handle a higher volume of tickets, you’ll likely find some inquiries that fall outside IT’s expertise.
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