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Three Things Made Easier With Remote Desktop Sharing

Level 11

Being the consummate professionals we IT administrators are, we always want to do things the right way and the smart way – saving us precious time and improving the efficiency of executing tasks. This is the reason why—not most of us, but—all of us share our desktops remotely for simplifying most of the things we do at work. In this blog, we’ll see the three of the most popular situations where we can leverage the utility of remote desktop sharing.

#1 Taking Control of the Remote Desktop for Remote Administration

Some of us use remote desktop to connect to end-users’ PCs and laptops for IT troubleshooting and support. Most of the IT administration tasks we do don’t really require our presence at an end-user’s desk. Remote desktop sharing provides a quick and easy way to perform the following IT administration tasks.

• Start, stop and restart services, applications, and processes

• Log in to deploy or uninstall software

• Copy and delete files

• Add shares and reformat disk drives

• View and clear event Logs

• Shutdown or restart computers

Even when a system is unattended by the user or in power-saving/sleep mode, IT admins can use remote desktop connection to wake it and make it accessible within the network.

#2 Managing Role-based Access Privileges for Security

IT admins are also responsible for safeguarding user access to corporate computers. It’s a cumbersome activity to log into each system individually and define access privileges. Why complicate it when you can just remotely connect to the end-users’ systems to provide role-based access privileges such as

• Editing and modifying registry settings and system services

• Implementing access and logon policies

• Forcing encryption and policies

• Monitoring processes

Active Directory management and Group Policy configurations are also made simpler and quicker when done remotely.

#3 24x7 Remote Access to Data and Applications

Whether you are at the workplace, at home, or traveling, business must always go on. Computers and notebooks need to be accessed around the clock for sharing data and applications. When you are within the enterprise network (directly on the LAN or connecting via VPN), remote desktop sharing becomes a powerful means to share computer screens for running presentations, demos, and other business applications.

When you cannot email a huge file, you can just transfer it between the remote computers. Third-party remote desktop sharing tools such as DameWare Mini Remote Control allow you to take screenshots when working on a remote system. You can also chat with the end-user easily from within a centralized remote access console.

Remote desktop sharing enables us to quickly and easily address most of the common IT support tasks that would otherwise take additional time and effort that could be used for troubleshooting critical network and application problems.

Watch this 3-minute demo to see how DameWare Mini Remote Control, one of the most affordable and easiest to use remote assistance tools on the market, can help you to easily share desktops.

24 Comments
Level 15

Powerful tool.  Helpful information.

Particularly appropriate, given this month's contest.

Level 10

Well said..just imagine what our life will be if remote desktop technology was not invented..

Level 12

How it is better than native RDP?

How it perform compared to other remote-access-and-management tools?

Level 9

Our service desk and some application support teams currently use Bomgar. I wonder how this compares to that.

Level 17

Our Service Desk uses bomgar, but there are a group or two that use the dameware - and those groups rely on it heavily since we have a lot of running boxes.

Excellent Utility

I'd love to have time to download & compare/test this against LANDesk Service Desk.  "LSD" has zillions of hooks and capabilities, including inventorying and pushing out patches & reporting all kinds of stats about users' names and activity.  I'd like to see if DameWare did all this and more.

Our LSD also integrates with LANDesk's Change Management tool "WebDesk", so we'll probably never drop it for DameWare. 

Level 20

I'm a big fan of good 'ol rdp... we even have xrdp on linux machines so you can use windows rdp client to get to linux desktops!

Level 12

wow!! what a tool. glenn gray

Level 12

We currently use teamviewer for our remote desktop support. It has worked well for us. One of the things I really like about it (but this can also be a security issue) is that we can access it directly from home and not have to vpn in or connect to the mothership first to get to it. This saves valuable time when doing off hours on call support. When the user calls with a problem I can remote into their pc in under a min, whereas before I used to have to vpn in, start remote desktop into my pc, then spin up the tool to connect to their pc, it was very time consuming. I just launch the client on my pc at home, put in the pc name and connect. This really cut down our on call support fix times when we brought it in, and that was one of the big factors for us choosing that over other products.

Of course with the cloud aspect of it, we need to be much more careful of how we manage access to it. But that is the trade off for the speed up of our in call support process.

Level 9

ecklerwr1 Agreed on needing something to work cross-platform.  I wish Dameware had Linux options and it would be something we could more seriously consider.  Aside from just the remote control, I find the other options to remotely interact with the OS even more valuable.

I'd be concerned with that vulnerability.  I bet you have some actions in place to slow or defeat Brute Force attacks.  What do you do there to keep these devices safe?

  • Limit unsuccessful login attempts to three?
  • Create an ACL allowing inbound connections from a specific IP address (or range)?
  • Use certificates to validate your device is allowed to remote to the other device?
  • Use a portal (F5 or other)?

The security risks are too great for my company to allow direct PC-to-PC access from something out on the Internet to something inside our network.  But we do have a PCI solution and CSG combined with DMZ'd jump boxes that let me get to where I can support someone from outside our organization.  Yes, it doesn't sound as fast as yours.  On the other hand, it sounds a LOT more secure.

Tell us how you avoid the security vulnerabilities while being able to get into someone's PC from off your network.  Maybe you've got something going we all should consider using?

Level 12

Sadly we do not have anything fancy or special in place to really lock it down other then what is already provided within the system itself. Unfortunately our management tends to fall on the side of convenience and get it done now over that of security. We should be locking it down more, but it has not been made a priority for us to work on.

You do need the proper client installed on both machines and they need to be in the same major release cycle, so you cant connect a version 11.x client and a version 12.x client. We tend to stay a version cycle or two behind due to licensing costs to upgrade to the newest versions.

You need to login to the client. We limit who has access to client to initiate remote access to an end point. This is all managed through the web portal of the program hosted by teamviewer.

You also need to know the password to connect to the end point after you are signed into the program and initiate the initial connection.

Level 7

We currently use Radmin as a remote desktop connection tool, currently looking into dameware as a solution!

Level 10

OP, just a fyi, a few of your links in the page do not work any longer. Takes me to a Page Not Found. The ones that don't work are Remote Desktop Sharing, Dameware Mini Remote Control, and remote assistance tools.

Level 9

Why the 404/broken link for "Remote desktop sharing"?

MVP
MVP

The original posting of this was 5 years ago...likely the location of things have changed since then.

MVP
MVP

We use the built in SCCM tool across the network and LogMeIn to connect to users outside of the network.

MVP
MVP

Good description of this tool. This tool seems like a good option, but there are so many. I'd be interested in how people chose the option that they did.

Level 20

We us a tool called bomgar remote:  Secure Remote Access Software for Privileged Users | BOMGAR

Other companies that use it are Blue Cross Blue Shield, Honeywell, Starbucks, PayPal, ADP, Rolex, and many state and federal agencies to give you an idea what kind of tool it is.  From what I know it's pretty robust... much more granular than unrestricted vpn access.

Level 14

We use many different tools company wide, and ironically, Dameware is not one of them.  We use a couple different VNC flavors, windows remote management, and team viewer.

Level 12

on our network LAN/WAN I use dameware, for everything.  For outside network via internet troubleshooting teamviewer is what we use.   Dameware's cost is much more manageable than teamviewer.

Been using dameware for about 10 (ten) years I believe.

Level 12

We'd be getting much more exercise, walking from desk to desk.

Level 9

We use dameware, it integrates with WHD and that is a big time saver as far as looking up workstation names and such. just click to the asset tab and launch either mini remote or remote control.  Took a little bit of configuring as we have 3 domains in our forest without full trust.