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THWACKcamp 2017 - Monitoring Like a SysAdmin When You're a Network Engineer

Product Manager
Product Manager

"The network is down!" screams an unhappy user via VOIP. Ugh! How are we able to stay on top of applications, databases, networks, and services as network engineers? Metrics are something we can all understand. So, why not combine these into one view for easier troubleshooting and helping to assess situations quickly and accurately?

Join me and Senior Product Managers Steven Hunt and Chris O’Brien for our THWACKcamp 2017 session, "Monitoring Like a SysAdmin When You're a Network Engineer" to learn how you can apply system monitors to cover your business-critical applications and be proactive about keeping network issues to a minimum. We will also cover how to verify the performance of systems/applications after network upgrades or features have been applied, and discuss how to break down silos and engage with your systems teams to better monitor your network. You'll learn how to share dashboards that allow you to prove your network before, during, and after the fallout.

We are continuing our expanded-session, two-day, two-track format for THWACKcamp 2017. SolarWinds product managers and technical experts will guide attendees through how-to sessions designed to shed light on new challenges, while Head Geeks and IT thought leaders will discuss, debate, and provide context for a range of industry topics.

In our 100% free, virtual, multi-track IT learning event, thousands of attendees will have the opportunity to hear from industry experts and SolarWinds Head Geeks and technical staff. Registrants also get to interact with each other to discuss topics related to emerging IT challenges, including automation, hybrid IT, DevOps, and more.

With over 16 hours of training, educational content, and collaboration, you won’t want to miss this!

Check out our promo video and register now for THWACKcamp 2017! And don't forget to catch my session!

7 Comments

Your example is marvelous--someone using the network to tell you the network's down.

I had an I.T. Director (years ago) who was a loose canon that way.

Once he called my cell phone when I was off campus at lunch.  "The entire network's down--get back here quick!"    He said "frog", so I jumped.  When I was back at my desk, my monitoring tools showed nothing down.  I could get out to the Internet.  I walked over to his office.  "What are you seeing as a problem?" I asked.

His response:  "I can't get my e-mail--nothing's working!  Everything's down!!  What are you doing to fix it?"

I went through the OSI model on his PC to troubleshoot.  He could ping anything.  He could browse network shares.  It turned out he'd upgraded to the cutting edge version of a particular browser, and it was incompatible with our e-mail and our proxy server guarding the Internet.

It's tough to respond to your boss "OK, what did YOU do right after things stopped working for you?  Did you ask anyone else if they're systems were impacted?  Is the sky really falling for everyone, or did you do anything beyond interrupt my lunch because you did something inappropriate on your P.C.?"  One might want to ask these questions, but they are "career-limiting" in nature.

The same guy learned about a WAN outage affecting a few of our sites, and the WAN provider was already on top of the fiber cut.  They estimated those sites would be unavailable for the next six hours.  And how did he tell me to notify them of the expected up time?  Via e-mail.

Sigh . . .

In the vernacular:  "Dat guy's driveway don't go all da way out t' da road."

I moved on to a better shop, he was forced out, and all is well now.

Looking at the title again, I'll go out on a little limb and say that I know more about what's going on with the network and the servers than some SysAdmins know about their servers and apps.

It's because I'm using Solarwinds while they stay in their silo with the freeware version of Nagios.

SW rocks!

Level 12

What a laff. The network is down yet you are using the network to inform of your inability to use it. I wonder what will happen if all networks went down.

Dez you are truly amazing.

MVP
MVP

Level 20

They're wearing those long sleeve shirts again too!

I'd wear those if they were in the Thwack Store, or were prizes for missions.

I'd wear 'em to work if they only had the solar flare logo instead of having words (company policy forbids swag that advertises to be worn to work).

Level 21

I love that in these sessions you guys use real world examples that us folks on the front line face every day.  Your products are constantly evolving to solve these real problems versus other products that evolve toward marketing goals and buzz words.  Keep up the great work!

About the Author
I started in networking and security around 2002 by taking Cisco Certified Network Associate and Security+ courses from Central Vo-tech. This is where I fell in love with technology in general. From there I venture out to internships and started using the Engineers Toolset from SolarWinds which made me wonder about software. The company I was with purchased Cirrus which is now Network Configuration Manager (NCM) and I was officially hooked. I searched out for SolarWinds and well you guessed it I started working for them and believe it or not in sales. That was the only position open but I knew I wanted to be here. So I quickly worked my way in to the support side and became the first Sales Engineer and then the first Applications Engineer. Since I am a very curious person I have since in my 9 years of being at SolarWinds decided to pursue more education. Security is always a fascination to me so I started taking classes on INFOSEC Assessment Methodology (IAM) and INFOSEC Evaluation Methodology (IEM) of the NSA. Then I went and took the CIW Masters for web development and ventured to databases. MCITP SQL Server and Development certifications that led me to a database development degree in college. I’m pretty much a jack of all trades and LOVE IT! This all applied to my work with SolarWinds as I wanted to be able to help customers solve their issues or needs. So knowing more information allowed me to do this successfully. I also dabbled in Cisco UCS management and currently taking classes to venture toward a CCIE (crossing fingers). NCM is a product that I have worked with since its beginning. I even had the opportunity to fly to the NSA to create templates for some of their devices. I used to be the sole MIB database controller so I’m definitely your huckleberry on MIBs and OIDs. As an Applications Engineer I focused on Network Performance Monitor, Network Configuration Manager, Web Performance Monitor, Enterprise Operations Console, Patch Manager, User Device Tracker, and the Engineers Toolset. See why I like to constantly learn new things I had a lot to be on top of! SolarWinds is a passion of mine still to this very day. My new role as a Product Manager for NCM is home to me. Funny how I circled around back to my favorite product that got me here in the first place. :) My goal is to educate and work with customers to leverage our products to their fullest degree!