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Share Help Desk Articles in the Content Exchange

Level 14

We have expanded the Content Exchange for Web Help Desk to now include FAQ articles and helpdesk articles for IT staff.  Now through the end of October you can earn an extra 50 thwack points per article (totaling 100 points per article)! New sections added:

FAQ Articles - Share the most common and repetitive help desk questions and the workarounds.

Help Desk Articles for IT Staff - Share tips & tricks on getting things done, fast! Help your peers leverage your knowledge, like for example, Windows 8 Tips & Tricks or a workflow for VMware troubleshooting.

If you have ideas on how to improve the Web Help Desk Content Exchange, please comment.

About the Author
I've been with SolarWinds for over eight years in product marketing, customer success and field enablement roles. Currently, I'm focused on improving business outcomes for our enterprise accounts with SolarWinds IT operations management portfolio. Prior to joining SolarWinds, I worked at IBM as a product manager, and served in other departments including strategy and finance. I have an MBA from Texas A&M University and a BA in Political Science/Russian Language from Oklahoma State University.