Formerly a Navy medical laboratory technician (did crossmatches in bloodbank, autopsies, microbiology, hematology, clinical chemistry, phlebotomy, donor center). IT career started with a VoIP NOC and then on to designing Cisco CallManager Express systems in ways they were never meant to be deployed (the way sales department sold them). H323 gateways and E911 workarounds to squeeze extra functionality out of CME deployments. Had a front row seat to the banking crisis while supporting HQ, deposit operations centers, disaster recovery, and 350 branches in one of 2009's banking casualties. (I hope never to work with DLSW and SDLC and SNA again.) Then supporting enterprise test and development network infrastructure for a rather large customer in Montgomery AL. Load balancing, SNMP, firewalls, datacenter, campus LAN. Wishing there was more VoIP and Linux. Now solely devoted to network monitoring--no more load balancing, VPNs, or firewalls. Supporting mission-critical SolarWinds deployments in 24-7, mission-critical environments.