A conversation with a new remote support user yielded this gem as the three-person IT team leader described how he could do more faster with DameWare than he ever could with Windows RDP alone. Other quotes I found myself jotting down:
"It's like RDP but you can work with another user at the same time on the same screen, and it includes a little chat client so you don't have to share notepad or something lame like that."
"You don't need to build DameWare in your standard images to use it because it installs its local client when you connect."
"DameWare cleans up nicely too. It automatically uninstalls the client it installed when you close up the session."
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