In the past, when we thought about IT, we primarily thought about the network. When we couldn’t get email or access the Internet, we’d blame the network. We would talk about network complexity and look at influencers such as the number of devices, the number of routes data could take, or the available bandwidth.
As a result of this thinking, a myriad of monitoring tools were developed to help the network engineer keep an eye on the availability and performance of their networks and they provided basic network monitoring.
It’s now all about the service
Today, federal agencies cannot function without their IT systems being operational. It’s about providing critical services that will improve productivity, efficiency, and accuracy in decision making and mission execution. IT needs to ensure the performance and delivery of the application or service, and understand the application delivery chain.
Advanced monitoring tools for servers, storage, databases, applications, and virtualization are widely available to help diagnose and troubleshoot the performance of these services, but one fact remains: the delivery of these services relies on the performance and availability of the network. And without these critical IT services, the agency’s mission is at risk.
Essential monitoring for today’s complex IT infrastructure
Users expect to be able to connect anywhere and from anything. Add to that, IT needs to manage legacy physical servers, new virtual servers, and cloud infrastructure as well as cloud-based applications and services, and it is easy to see why basic monitoring simply isn’t enough. This growing complexity requires advanced monitoring capabilities that every IT organization should invest in.
Application-aware network performance monitoring provides visibility into the performance of applications and services as a result of network performance by tapping into the data provided by deep packet inspection and analysis.
With proactive capacity forecasting, alerting, and reporting, IT pros can easily plan for future needs, making sure that forecasting is based on dynamic baselines and actual usage instead of guesses.
Intelligent topology-aware alerts with downstream alert suppression will dramatically reduce the noise and accelerate troubleshooting.
Dynamic real-time maps provide a visual representation of a network with performance metrics and link utilization. And with the prevalence of wireless networks, adding wireless network heat maps is an absolute must to understand wireless coverage and ensure that employees can reach critical information wherever they are.
Current and detailed information about the network’s availability and performance should be a top priority for IT pros across the government. However, federal IT pros and the networks that they manage are responsible for delivering services and data that ensure that critical missions around the world are successful and that services are available to all citizens whenever they need them. This is no small task. Each network monitoring technique I discussed provides a wealth of data that federal IT pros can use to detect, diagnose, and resolve network performance problems and outages before they impact missions and services that are vital to the country.
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