Roy is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. He is a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board. His background is in both service desk and desktop support as well as small-business consulting. He holds a master’s certificate in advanced management strategy from Tulane University’s A.B. Freeman School of Business, and he is a certified HDI Support Center Manager.